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Holiday Inn Express & Suites Ocean City-Northside earns the 2024 Spirit of True Hospitality Excellence Award

2/27/2025

 
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IHG Commemorates Holiday Inn Express & Suites Ocean City-Northside in Ocean City, MD with a 2024 Performance Award


​FOR IMMEDIATE RELEASE

Contact:
Brent Jackson
Jackson Hotel Management
323 Myers Ave
Harrisonburg, VA 22801
540-437-0038
[email protected]
Holiday Inn Express & Suites Ocean City-Northside earns the 2024 Spirit of True Hospitality Excellence Award
IHG Commemorates Holiday Inn Express & Suites Ocean City-Northside in Ocean City, MD with a 2024 Performance Award
 
The hotel and staff earn the 2024 Spirit of True Hospitality award for delivering exceptional guest service and creating memorable experiences 
 
Ocean City, MD (February 27, 2025) – IHG Hotels & Resorts (IHG), one of the world’s leading hotel companies with more than 6,600 global properties across 19 brands, today honors Holiday Inn Express & Suites Ocean City-Northside and its team with the 2024 Spirit of True Hospitality Excellence Award for their outstanding achievements and commitment to upholding IHG’s mission to deliver “True Hospitality for Good” every day. 
 
Holiday Inn Express & Suites Ocean City-Northside is one of 696 Performance Awards honorees selected among the organization’s nearly 4,500 regional hotels spanning the United States, Canada, Mexico, Latin America and South America. More specifically, Holiday Inn Express & Suites Ocean City-Northside received the 2024 Spirit of True Hospitality Excellence award, given to IHG hotels that have achieved “elite” status and received cleanliness survey scores of at least 90.
 
Jolyon Bulley, Chief Executive Officer, Americas, IHG Hotels & Resorts, said: “Through their hard work and dedication to maintaining high standards and delivering the superior experiences our guests have come to expect, Holiday Inn Express & Suites Ocean City-Northside and its team exemplify excellence among our nearly 4,500 Americas hotels. I’m honored to reward their efforts with a 2024 Performance Award and look forward to their continued successes this year and beyond.”
 
Brent Jackson, President & Chief Operating Officer of Jackson Hotel Management, shared his excitement: "Earning the Spirit of True Hospitality Excellence Award is no small feat, especially in a tourism hub like Ocean City. It takes an unwavering commitment to service, consistency, and a deep passion for hospitality. We couldn’t be prouder of our General Manager, Marie, and her entire team for going above and beyond to create outstanding guest experiences every day."
 
IHG-branded hotels offer a stay for every occasion, and welcome guests to flexible, comfortable environments that empower travel on their own terms. Beyond guaranteeing clean and well-maintained guest rooms and public spaces, IHG collaborates with properties and owners to implement elements of its Journey to Tomorrow responsible business plan aimed at driving more resourceful and environmentally friendly travel.

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Leaving Hospitality Better—Embracing Dr. King's Call for Excellence

1/20/2025

 
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Leaving Hospitality Better—Embracing Dr. King's Call for Excellence

​Author |​ Brent Jackson, President
Dr. Martin Luther King Jr. said, “Whatever your life’s work is, do it well. A man should do his job so well that the living, the dead, and the unborn could do it no better.”

This resonates with me as someone who grew up in the hospitality industry and later chose to make it my life’s work. Dr. King’s words remind me that greatness comes from committing fully to what we do and striving for excellence in every aspect of the work.

Hospitality is a somewhat unique industry due to the potential to create meaningful, lasting impacts on so many people. Some of our guests save up all year to bring their families on vacations to our hotels, or they spend more nights in our beds than their own because thats what their work demands. I see it as my responsibility to ensure these experiences are memorable and worthwhile.

Dr. King’s legacy reminds me to do my work well and remain committed to leaving the hospitality industry better than I found it—a principle I learned as an Eagle Scout.

Standing Together to Combat Human Trafficking: Jackson Hotel Management's Commitment

1/6/2025

 
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Standing Together to Combat Human Trafficking: Jackson Hotel Management's Commitment

January marks Human Trafficking Prevention Month, a time to reflect on the global issue of human trafficking and our collective responsibility to fight against it. Human trafficking is a crime that affects men, women, and children across all ages, backgrounds, and regions. It involves the recruitment, transportation, transfer, harboring, or receipt of individuals through force, fraud, or deception for the purpose of exploitation. At Jackson Hotel Management (JHM), we recognize the critical role we play in this fight, and we take this responsibility very seriously.
National Human Trafficking Hotline contact information
Our Commitment to Prevention
Human trafficking prevention is not just a legal or brand compliance task for JHM; it is a core part of our mission to protect our guests, team members, and the communities we serve. As a third-party hotel management company, we are dedicated to fostering safe environments in every hotel we operate. This means equipping our team members with the knowledge and tools they need to identify and report potential incidents.

Ongoing Training and Awareness
To ensure vigilance and preparedness, JHM requires the following at all properties we manage:
  • Annual Training: Every team member must complete the brand-provided Human Trafficking Awareness Training during January. This ensures compliance with state laws and brand standards (where applicable) and reinforces our shared commitment to this important cause.
  • Onboarding Compliance: All new hires are required to complete this training as part of their onboarding process.
  • Certification Management: Certificates of completion must be on file for every team member, guaranteeing that everyone is fully trained and ready to act.
This training is not only about meeting regulatory and brand requirements; it is a tangible way we create safer spaces and empower our team members to be proactive.

Why It Matters
Human trafficking is a pervasive issue that thrives on silence and inaction. By prioritizing rigorous training and awareness, we help disrupt trafficking networks and ensure our hotels remain places of safety and security. As part of our efforts, JHM stands united with the hospitality industry in recognizing and preventing trafficking. We understand the profound impact that awareness and action can have in safeguarding vulnerable individuals.

Partnering for a Safer Future
The fight against human trafficking requires collaboration and dedication. At JHM, we lead with integrity and responsibility, striving to set an example within the hospitality sector. We encourage all hoteliers and businesses to take a stand, raise awareness, and invest in training that protects lives. Let’s work together to make our communities safer and stand against human trafficking—one step, one hotel, and one team at a time.

For anyone in need of help or looking to report trafficking, the National Human Trafficking Hotline is available 24/7. You can call 1-888-373-7888, text “BeFree” (233733), or visit their live chat at humantraffickinghotline.org. Assistance is confidential and provided in over 200 languages.

Hotel Management Company Tips of the Week | January 3, 2024

1/3/2025

 
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Hotel Best Practices from a Family-Owned, Third-Party Hotel Management Company

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​Motivational Quote of the Week
"And now we welcome the new year. Full of things that have never been." -Rainer Maria Rilke
  • Hotel Team Application: As the new year begins later this week, encourage your team to see it as a fresh start filled with opportunities to innovate and improve. Reflect on lessons learned over the past year and set goals for the year ahead, whether it’s enhancing guest satisfaction, streamlining operations, or strengthening teamwork. Remind your staff that each new day is a chance to create memorable experiences for guests and improve the hotel's reputation."​ ​​​​
Click 'Read More" (below, if necessary) to view the rest of this week's digest of tips and best practices for hotel maintenance, management, housekeeping/laundry, and front desk from the team at Jackson Hotel Management company in Virginia. Click here to learn more about our hotel management services. ​

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Hotel Management Company Tips of the Week | December 27, 2024

12/27/2024

 
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Hotel Best Practices from a Family-Owned, Third-Party Hotel Management Company

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​Motivational Quote of the Week
"Christmas is not as much about opening our presents as opening our hearts." -Janice Maeditere
  • Hotel Team Application: During Christmas week, inspire your hotel team to embrace the spirit of the season by opening their hearts to their guests and their coworkers. Encourage them to go the extra mile to spread warmth and kindness, whether it’s through a heartfelt greeting, a small thoughtful gesture, or simply listening attentively to a guest’s needs. Remind your team that hospitality is about creating moments of joy and connection, and during the holiday season, these gestures echo even more deeply, leaving lasting impressions on every guest.​​​​​
Click 'Read More" (below, if necessary) to view the rest of this week's digest of tips and best practices for hotel maintenance, management, housekeeping/laundry, and front desk from the team at Jackson Hotel Management company in Virginia. Click here to learn more about our hotel management services. ​

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Hotel Management Company Tips of the Week | December 20, 2024

12/20/2024

 
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Hotel Best Practices from a Family-Owned, Third-Party Hotel Management Company

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​Motivational Quote of the Week
"Leadership is not about being perfect, it's about learning from mistakes and growing stronger." -Unknown
  • Hotel Team Application: Cultivate a culture of resilience and continuous improvement within your hotel team. Encourage them to embrace challenges as opportunities for growth, to learn from setbacks, and to adapt their approaches to achieve greater success in serving guests and achieving organizational goals.​​​​​
Click 'Read More" (below, if necessary) to view the rest of this week's digest of tips and best practices for hotel maintenance, management, housekeeping/laundry, and front desk from the team at Jackson Hotel Management company in Virginia. Click here to learn more about our hotel management services. ​

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Hard Work, Teamwork, and Success—what we can learn from the 2024 James Madison University football season.

12/18/2024

 
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Hard Work, Teamwork, and Success—what we can learn from the 2024 James Madison University football season.

​Author |​ Brent Jackson, President
In just a few hours; 5:30 PM on December 18, the JMU Dukes football team will take the field in their second-ever bowl game (and their first as a full FBS/Sun Belt Conference member) in the 2024 Boca Raton Bowl on ESPN. This achievement isn’t just about one game; it’s the result of months (or even years) of dedication, teamwork, perseverance, and leadership – all qualities that mirror the work we do every day in the hotel industry.

JMU has a history as a championship football team, and they continue to demonstrate that:
•Success comes from shared goals and everyone working toward a common purpose,
•Every role matters—from players to coaches to support staff,
•Hard work during practice makes game day seamless, and
•A winning culture is built on trust, communication, and accountability.

At Jackson Hotel Management, we believe the dedication that carried the Dukes to this moment is no different from the effort it takes to run a successful hotel. Much like a football team chasing a bowl win, our hotel teams also rely on shared goals, clear communication, and mutual trust. Each role matters: front desk staff welcoming guests, housekeeping teams ensuring spotless rooms, maintenance keeping everything running, and leadership guiding the way. Success doesn’t happen overnight – it’s the result of preparation, training, and showing up each day with a commitment to deliver at the highest level.

Cheers to the JMU Dukes today in the Boca Raton Bowl, and cheers to every hotel team out there, giving it their all each day to create winning guest experiences! 

Go Dukes! 

Hotel Management Company Tips of the Week | December 13, 2024

12/13/2024

 
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Hotel Best Practices from a Family-Owned, Third-Party Hotel Management Company

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​Motivational Quote of the Week
"Success is not about how much you have, but how much you give." -Unknown
  • Hotel Team Application: Cultivate a culture of generosity and service within your hotel team, where success is measured by the contributions made to others rather than material possessions or achievements. Inspire them to give their time, talent, and resources to support those in need and to create meaningful experiences for guests and colleagues alike.​ ​​​​
Click 'Read More" (below, if necessary) to view the rest of this week's digest of tips and best practices for hotel maintenance, management, housekeeping/laundry, and front desk from the team at Jackson Hotel Management company in Virginia. Click here to learn more about our hotel management services. ​

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Hotel Management Company Tips of the Week | December 6, 2024

12/6/2024

 
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Hotel Best Practices from a Family-Owned, Third-Party Hotel Management Company

Picture with the quote
​Motivational Quote of the Week
"You must be the change you wish to see in the world." -Mahatma Gandhi
  • Hotel Team Application: Inspire your hotel team to lead by example and embody the values they wish to see reflected in the world. Encourage them to take ownership of their actions and strive to make a positive difference in the lives of others, both within the hotel and in the broader community.
Click 'Read More" (below, if necessary) to view the rest of this week's digest of tips and best practices for hotel maintenance, management, housekeeping/laundry, and front desk from the team at Jackson Hotel Management company in Virginia. Click here to learn more about our hotel management services. ​​​

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Hotel Management Company Tips of the Week | November 29, 2024

11/29/2024

 
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Hotel Best Practices from a Family-Owned, Third-Party Hotel Management Company

Picture with the quote
​Motivational Quote of the Week
"Gratitude turns what we have into enough." -Aesop
  • Hotel Team Application: During Thanksgiving week, remind your hotel team of the power of gratitude, both in their personal lives and at work. When team members appreciate their roles, each other, and the guests they serve; it makes every guest and team member feel like they’ve chosen a place that genuinely cares about their experience. Encourage the team to express thanks—to colleagues for their support, to guests for choosing your hotel, and to themselves for their hard work.
Click 'Read More" (below, if necessary) to view the rest of this week's digest of tips and best practices for hotel maintenance, management, housekeeping/laundry, and front desk from the team at Jackson Hotel Management company in Virginia. Click here to learn more about our hotel management services. ​​

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Hotel Management Company Tips of the Week | November 22, 2024

11/22/2024

 
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Hotel Best Practices from a Family-Owned, Third-Party Hotel Management Company

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​Motivational Quote of the Week
"Alone we can do so little; together we can do so much." -Helen Keller
  • Hotel Team Application: This week is the 2024 IHG Americas Investors & Leadership Conference. As the conference kicks off, remind your team of the value in gathering with peers to share knowledge, experiences, and new ideas. Just as this conference brings together industry leaders to learn and grow, your hotel team thrives when they collaborate and support one another. By embracing collaboration, your team can improve the guest experience and achieve far more collectively than they could individually.
​Click 'Read More" (below, if necessary) to view the rest of this week's digest of tips and best practices for hotel maintenance, management, housekeeping/laundry, and front desk from the team at Jackson Hotel Management company in Virginia. Click here to learn more about our hotel management services. ​​

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Hotel Management Company Tips of the Week | November 15, 2024

11/15/2024

 
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Hotel Best Practices from a Family-Owned, Third-Party Hotel Management Company

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Motivational Quote of the Week
"Courage is almost a contradiction in terms. It means a strong desire to live taking the form of a readiness to die." -G.K. Chesterton
  • Hotel Team Application: This Veterans Day, let's take a moment to honor the courage and sacrifice of our veterans. Their bravery isn't just about facing danger; it's about the deep desire to protect and serve. In our hotel roles, we are not on a battlefield, but we face challenges every day. It takes courage to handle tough situations, solve unexpected problems, and always strive to give our best to our guests. Encourage your team to step up with a spirit of bravery, especially when things get tough. By doing so, we reflect the dedication and service we honor in our veterans, creating a respectful and resilient environment for everyone.
Click 'Read More" (below, if necessary) to view the rest of this week's digest of tips and best practices for hotel maintenance, management, housekeeping/laundry, and front desk from the team at Jackson Hotel Management company in Virginia. Click here to learn more about our hotel management services. ​​

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Hotel Management Company Tips of the Week | November 8, 2024

11/8/2024

 
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Hotel Best Practices from a Family-Owned, Third-Party Hotel Management Company

Picture with the quote
Motivational Quote of the Week
"The ballot is stronger than the bullet." - Abraham Lincoln
  • Hotel Team Application: On Election Day, remind your team of the power in their choices, both at the polls and in their daily roles at the hotel. Just as voting shapes a community, each team member’s actions impact the hotel’s culture and guest experience. Encourage your staff to choose integrity, kindness, and accountability in their interactions. Let them know that, like casting a vote, every choice they make can have a lasting effect, helping build a positive, welcoming environment for all guests and colleagues.
Click 'Read More" (below, if necessary) to view the rest of this week's digest of tips and best practices for hotel maintenance, management, housekeeping/laundry, and front desk from the team at Jackson Hotel Management company in Virginia. Click here to learn more about our hotel management services. ​​

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Hotel Management Company Tips of the Week | November 1, 2024

11/1/2024

 
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Hotel Best Practices from a Family-Owned, Third-Party Hotel Management Company

Picture with the quote
Motivational Quote of the Week
"We make up horrors to help us cope with the real ones." - Stephen King
  • Hotel Team Application: This Halloween, encourage your team to recognize that even small “horrors” in the hotel—like miscommunications or missed details—can feel big to our guests. By facing these issues proactively and working together, your team can prevent minor mishaps from becoming major complaints. Remind them that addressing challenges head-on and finding solutions is the key to creating a smooth, enjoyable stay for every guest, even in the face of unexpected obstacles.
Click 'Read More" (below, if necessary) to view the rest of this week's digest of tips and best practices for hotel maintenance, management, housekeeping/laundry, and front desk from the team at Jackson Hotel Management company in Virginia. Click here to learn more about our hotel management services. ​​

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Hotel Management Company Tips of the Week | October 25, 2024

10/25/2024

 
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Hotel Best Practices from a Family-Owned, Third-Party Hotel Management Company

Picture with the quote
Motivational Quote of the Week
"Leadership is not about being in the spotlight, but about shining it on others." -Unknown
  • Hotel Team Application: Encourage your hotel team to celebrate the successes and contributions of their colleagues, fostering a culture of recognition and appreciation. Inspire them to share the spotlight by acknowledging and uplifting the achievements of others, thus strengthening team cohesion and morale.
Click 'Read More" (below, if necessary) to view the rest of this week's digest of tips and best practices for hotel maintenance, management, housekeeping/laundry, and front desk from the team at Jackson Hotel Management company in Virginia. Click here to learn more about our hotel management services. ​​

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