Hotel Management Company Tips of the Week | July 19, 2024

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Hotel Best Practices from a Family-Owned, Third-Party Hotel Management Company

Motivational Quote of the Week
"The only thing standing between you and your goal is the story you keep telling yourself as to why you can't achieve it." -Jordan Belfort

• Hotel team application: Challenge your employees to break free from self-imposed limitations and pursue their goals with determination and perseverance. Encourage them to adopt a growth mindset and focus on solutions rather than obstacles.

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Click 'Read More" (below, if necessary) to view the rest of this week's digest of tips and best practices for hotel maintenance, management, housekeeping/laundry, and front desk from the team at Jackson Hotel Management company in Virginia. Click here to learn more about our hotel management services. ​

How to Schedule Routine Elevator Inspections to Reduce Downtime
(Maintenance Tip of the Week)
Timely Elevator Maintenance

• Explanation: Regular elevator maintenance prevents breakdowns and ensures guest convenience.
• Impact: Smooth guest experiences, reduced complaints, and avoidance of guest inconveniences.

Steps:

• Contract with an elevator maintenance service provider experienced in elevator maintenance and safety.
• Schedule routine inspections and maintenance checks as recommended by the elevator manufacturer and local regulations.
• Establish clear procedures for addressing elevator breakdowns and emergencies.
• Train staff to respond to elevator-related issues and assist guests during breakdowns.
• Keep detailed records of elevator maintenance and repairs for compliance and performance tracking.

How to Promote a Culture of Accountability
(Management Tip of the Week)
Promote a Culture of Accountability

• Explanation: Instilling accountability encourages ownership of tasks and responsibilities.
• Impact: Improved task completion, reduced errors, and potential for positive guest interactions.

Steps:

• Define and communicate clear performance expectations and responsibilities to set a standard.
• Implement systems to track and report on accountability metrics for effective measurement.
• Encourage managers to hold individuals accountable for their commitments and tasks.
• Recognize and appreciate employees consistently meeting their accountabilities to reinforce behavior.
• Address performance issues promptly and constructively to maintain accountability standards.
• Regularly review and reinforce accountability expectations within the team.
• Provide ongoing training and support to reinforce accountability principles.
• Encourage open communication regarding challenges or barriers to meeting accountabilities.
• Create a feedback loop for employees to share insights on improving accountability.
• Celebrate team successes tied to meeting or exceeding accountability goals.

How to Choose and Use High Quality Laundry Supplies
(Housekeeping/Laundry Tip of the Week)
LAUNDRY—Use of Quality Detergents and Softeners

• Explanation: High-quality detergents and softeners result in clean, soft, and comfortable linens.
• Impact: Positive guest experiences, potential for positive reviews, and enhanced guest satisfaction.

Steps:

• Research and select high-quality detergents and softeners.
• Train laundry staff on proper detergent and softener usage.
• Establish clear guidelines for detergent quantity per load.
• Monitor the performance of selected products.
• Seek guest feedback on linen softness and cleanliness.
• Adjust detergent and softener choices if necessary.
• Maintain a stock of quality products.
• Conduct regular supplier evaluations.
• Consider eco-friendly detergent options.
• Budget for quality detergent expenses.

How to Know and Share Local Information with the Hotel's Guests
(Front Desk Tip of the Week)
Regularly Update Local Information

• Explanation: Keeping local attraction and event information current aids in guest engagement.
• Impact: Enhanced guest experience, potential for extended stays, and positive word-of-mouth.

Steps:

• Establish a process for regularly updating information on local attractions, events, and services.
• Train front desk staff on how to access and share up-to-date local information with guests.
• Collaborate with local businesses and tourism organizations for the latest updates.
• Create a digital display or information board in the lobby for real-time updates.
• Provide guests with printed materials, such as brochures or event calendars, featuring current information.
• Encourage staff to ask guests about their interests and provide tailored recommendations.
• Monitor guest feedback and requests for specific local information to ensure relevance.
  
• Recognize and reward staff who actively keep local information current and engage guests effectively.