Hotel Management Company Tips of the Week | May 31, 2024

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Hotel Best Practices from a Family-Owned, Third-Party Hotel Management Company

Motivational Quote of the Week
"Leadership is the ability to empower and inspire others to achieve greatness." -Unknown

• Hotel Team Application: Inspire your hotel team to embrace their role as leaders by empowering and uplifting their colleagues to reach their full potential. Encourage them to lead with passion and purpose, creating a supportive environment where everyone feels encouraged to pursue excellence and contribute to the hotel's success.

Click 'Read More" (below, if necessary) to view the rest of this week's digest of tips and best practices for hotel maintenance, management, housekeeping/laundry, and front desk from the team at Jackson Hotel Management company in Virginia. Click here to learn more about our hotel management services. ​

How Enhance Guest Comfort with Proper Maintenance of Exterior Seating
(Maintenance Tip of the Week)
Regular Inspection of Exterior Seating

• Explanation: Ensuring exterior seating is well-maintained enhances guest comfort.
• Impact: Positive guest experiences, improved outdoor ambiance, and potential for extended stays.

Steps:

• Conduct regular inspections of all exterior seating areas, including benches, chairs, and tables.
• Inspect seating for signs of wear, damage, and stability.
• Address any safety concerns or maintenance needs promptly, including repairs or replacements.
• Train staff responsible for seating area maintenance on inspection procedures.
• Keep records of all exterior seating inspections, maintenance activities, and replacements.
• Establish a cleaning schedule for exterior seating to maintain cleanliness and hygiene.
• Monitor guest feedback regarding the comfort and condition of exterior seating areas.
• Regularly assess seating arrangement and comfort to optimize space and enhance guest experience.

How Leading with Resilience can Inspire the Team
(Management Tip of the Week)
Lead with Resilience

• Explanation: Demonstrating resilience during challenges inspires the team to overcome obstacles.
• Impact: Improved problem-solving, reduced staff stress, and potential for enhanced guest experiences.

Steps:

• Provide resources and support for coping with stress and adversity.
• Demonstrate resilience by staying composed during challenging situations.
• Encourage employees to view setbacks as opportunities to learn and grow.
• Foster a culture where seeking help or support is not stigmatized.
• Celebrate instances where resilience led to overcoming obstacles.
• Regularly discuss strategies for maintaining resilience within the team.
• Encourage open dialogue about handling stress and setbacks constructively.
• Offer training or workshops focused on developing resilience skills.
• Model resilience in leadership actions and communication during tough times.
• Recognize and appreciate individuals who exhibit resilience in their roles.

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How to Increase Guest Comfort with Proper Air Quality Management
(Housekeeping/Laundry Tip of the Week)
HOUSEKEEPING—Consistent Air Quality Management

• Explanation: Regular ventilation and air purifying practices contribute to a healthy and comfortable environment.
• Impact: Enhanced guest comfort, reduced complaints, and potential for positive online reviews.

Steps:

• Implement a regular schedule for inspecting and maintaining HVAC systems in guest rooms and public areas.
• Ensure that air filters are replaced according to a predetermined schedule.
• Monitor humidity levels and use dehumidifiers or humidifiers as needed for optimal comfort.
• Educate housekeeping staff on the importance of proper ventilation and air quality.
• Develop procedures for addressing guest complaints related to air quality.
• Regularly inspect and clean air vents and ducts to prevent dust and allergen buildup.
• Stay informed about indoor air quality best practices and incorporate them into housekeeping routines.
• Collaborate with environmental health experts to address any concerns about air quality and health.

How Effectively Communicating with Housekeeping Ensures Readiness
(Front Desk Tip of the Week)
Effective Communication with Housekeeping

• Explanation: Clear communication with housekeeping ensures timely room turnover and readiness.
• Impact: Improved operational efficiency, reduced guest wait times, and positive guest experiences.

Steps:

• Establish clear communication channels and protocols between front desk and housekeeping teams.
• Train front desk staff on effective communication methods for relaying guest requests and room status updates.
• Conduct regular meetings or briefings between front desk and housekeeping staff to facilitate communication.
• Encourage staff to report and address any issues or discrepancies promptly.
• Monitor guest feedback related to room cleanliness and responsiveness to requests.
• Recognize and reward staff who excel in facilitating effective communication with housekeeping.​