Hotel Management Company Tips of the Week | July 26, 2024

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Hotel Best Practices from a Family-Owned, Third-Party Hotel Management Company

Motivational Quote of the Week
"Success is not about being the best. It's about being better than you were yesterday." -Unknown

• Hotel team application: Encourage a culture of continuous improvement among your employees. Emphasize the value of learning from past experiences and striving to enhance skills and knowledge to provide better service and achieve greater success. ​​

Click 'Read More" (below, if necessary) to view the rest of this week's digest of tips and best practices for hotel maintenance, management, housekeeping/laundry, and front desk from the team at Jackson Hotel Management company in Virginia. Click here to learn more about our hotel management services. ​

How Regular Maintenance of the Pool and Spa Ensures Guest Safety
(Maintenance Tip of the Week)
Proper Pool and Spa Maintenance

• Explanation: Regular maintenance of pool and spa areas ensures guest safety and hygiene.
• Impact: Enhanced guest experience, positive reviews, and potential for higher occupancy rates.

Steps:

• Develop a pool and spa maintenance schedule that includes regular water quality testing, cleaning, and equipment checks.
• Ensure compliance with local health and safety regulations for pool and spa operations.
• Train staff on pool and spa maintenance protocols and water quality standards.
• Keep detailed records of maintenance activities, including water test results and equipment repairs.

How to Lead with a Long-Term Vision
(Management Tip of the Week)
Lead with a Long-Term Vision

• Explanation: Articulating a long-term vision inspires and aligns the team towards shared goals.
• Impact: Enhanced staff motivation, improved decision-making, and potential for sustained growth.

Steps:

• Communicate a compelling long-term vision for the organization.
• Engage employees in discussions about the vision and its significance.
• Develop a roadmap with key milestones and objectives.
• Align short-term goals and projects with the long-term vision.
• Provide regular updates on progress toward achieving the vision.
• Involve the team in planning for inclusivity and alignment.
• Encourage employees to see their roles as contributors to the long-term success of the organization.

How to Improve Guest Sleep Quality with Proper Linen Handling
(Housekeeping/Laundry Tip of the Week)
HOUSEKEEPING—Proper Bedding and Linen Handling:

• Explanation: Ensuring bed linens are properly changed and well-presented enhances guest comfort.
• Impact: Improved guest sleep quality, positive feedback, and potential for repeat business.

Steps:

• Train housekeeping staff on the correct procedures for changing and handling bedding and linens.
• Establish a daily checklist to ensure all beds and linens are changed, cleaned, and presented neatly.
• Implement a routine inspection process to verify the quality and cleanliness of bedding and linens.
• Provide staff with access to high-quality bedding and linens to enhance guest comfort.
• Set up a protocol for identifying and addressing damaged or stained linens promptly.
• Collaborate closely with the laundry department to ensure a steady supply of clean and well-maintained linens.
• Conduct regular training sessions to reinforce the importance of maintaining impeccable bedding and linen standards.
• Monitor guest feedback and reviews related to bedding and linens and take corrective action as needed.
• Maintain detailed records of linen and bedding inventory to prevent shortages.
• Conduct periodic training sessions to keep staff up-to-date on the latest linen handling techniques.

How to Promote a Positive Attitude During Busy Periods
(Front Desk Tip of the Week)
Positive Attitude During Busy Periods

• Explanation: Maintaining a positive attitude during peak times ensures consistent service quality.
• Impact: Reduced guest frustration, efficient operations, and positive guest interactions.

Steps:

• Train front desk staff on maintaining a positive attitude and composure during busy and high-stress periods.
• Foster a culture of support and encouragement among team members.
• Provide staff with stress-management techniques and resources.
• Implement a recognition program for staff who demonstrate a positive attitude during peak times.
• Encourage staff to take short breaks to recharge and refocus as needed.
• Monitor guest feedback related to staff attitude and professionalism during busy periods.
• Recognize and reward staff who consistently exhibit a positive attitude and contribute to a harmonious environment during peak times.