Hotel Management Company Tips of the Week | June 7, 2024

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Hotel Best Practices from a Family-Owned, Third-Party Hotel Management Company

Motivational Quote of the Week
"The only way to achieve the impossible is to believe it is possible." -Lewis Carroll, Alice in Wonderland

• Hotel team application: Inspire your employees to dream big and set ambitious goals for themselves and the hotel. Encourage them to believe in their abilities to overcome challenges and achieve success, no matter how daunting the task may seem.

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Click 'Read More" (below, if necessary) to view the rest of this week's digest of tips and best practices for hotel maintenance, management, housekeeping/laundry, and front desk from the team at Jackson Hotel Management company in Virginia. Click here to learn more about our hotel management services. ​

How Implementing Pest Prevention Measures Reduces the Risk of Infestation
(Maintenance Tip of the Week)
Implementation of Pest Prevention Strategies

• Explanation: Implementing pest prevention measures reduces the risk of infestations.
• Impact: Guest comfort, reduced maintenance costs, and avoidance of negative guest experiences.

Steps:

• Collaborate with a pest control service to develop a pest prevention plan tailored to the hotel's needs.
• Identify potential pest entry points and implement preventive measures to seal them.
• Train housekeeping and maintenance staff to report signs of pests promptly.
• Maintain records of pest prevention activities, treatments, and inspections.
• Regularly review and update the pest prevention plan based on pest control service recommendations.
• Conduct routine inspections to evaluate the effectiveness of pest prevention measures.

How to Promote Learning by Encouraging Knowledge Sharing
(Management Tip of the Week)
Encourage Knowledge Sharing

• Explanation: Encouraging knowledge sharing promotes learning and skill development.
• Impact: Enhanced staff capabilities, improved service quality, and potential for positive guest interactions.

Steps:

• Create a culture where employees see knowledge sharing as part of their roles.
• Establish platforms or forums for sharing knowledge and insights.
• Encourage mentoring and peer-to-peer learning opportunities.
• Recognize and appreciate employees who actively contribute to knowledge sharing.
• Set aside time for knowledge-sharing sessions or presentations.
• Ensure leadership actively participates and supports knowledge-sharing initiatives.
• Regularly assess the effectiveness of knowledge-sharing platforms and programs.
• Provide incentives or rewards for significant contributions to knowledge sharing.
• Facilitate cross-departmental knowledge exchanges to broaden perspectives.
• Encourage documentation and sharing of best practices across the organization.

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How to Reduce Waste Water with a Linen Recycling Program
(Housekeeping/Laundry Tip of the Week)
LAUNDRY—Implementation of Linen Recycling Program:

• Explanation: Recycling used linens contributes to sustainability efforts and reduces waste.
• Impact: Positive guest perception, potential for eco-conscious guests, and cost savings on linens.

Steps:

• Identify recyclable linen items.
• Set up designated collection bins for used linens.
• Train staff on proper linen sorting for recycling.
• Partner with a recycling service provider if necessary.
• Establish a regular pick-up or drop-off schedule.
• Monitor and track the volume of recycled linens.
• Communicate the program to guests through signage.
• Evaluate the program's success through feedback and data analysis.
• Adjust and improve the recycling program as needed.
• Showcase sustainability efforts in marketing materials.

How Staff Knowledge of Room Amenities can Impact the Guest Experience
(Front Desk Tip of the Week)
Stay Knowledgeable About Room Amenities

• Explanation: Familiarity with in-room amenities allows staff to provide accurate information.
• Impact: Enhanced guest satisfaction, reduced misinformation, and potential for upselling.

Steps:

• Develop a comprehensive list of in-room amenities and their features.
• Train front desk staff to be knowledgeable about all in-room amenities and their usage.
• Encourage staff to inform guests about available amenities during check-in and stay.
• Provide demonstrations or explanations of how to use specific amenities upon guest request.
• Monitor guest feedback related to the availability and functionality of room amenities.
• Recognize and reward staff who consistently provide helpful information about room amenities.