Hotel Management Company Tips of the Week | June 28, 2024

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Hotel Best Practices from a Family-Owned, Third-Party Hotel Management Company

Motivational Quote of the Week
"Your attitude, not your aptitude, will determine your altitude." -Zig Ziglar

• Hotel team application: Emphasize the importance of a positive attitude in delivering exceptional service to guests. Encourage your employees to approach each day with optimism and enthusiasm, knowing that their attitude can elevate the guest experience and contribute to the hotel's success.

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Click 'Read More" (below, if necessary) to view the rest of this week's digest of tips and best practices for hotel maintenance, management, housekeeping/laundry, and front desk from the team at Jackson Hotel Management company in Virginia. Click here to learn more about our hotel management services. 

How to Plan Preventative Maintenance Tasks to Minimize Disruptions
(Maintenance Tip of the Week)
Preventive Maintenance Planning

• Explanation: Scheduled preventive maintenance prevents unexpected breakdowns.
• Impact: Reduced downtime, minimized disruptions, and cost savings on major repairs.

Steps:

• Create a comprehensive list of all equipment, systems, and areas that require regular maintenance.
• Establish a maintenance schedule, including frequency and tasks for each item on the list.
• Allocate responsibilities to maintenance staff or teams for executing the scheduled maintenance.
• Develop a system for recording maintenance activities and tracking any issues or repairs needed.
• Regularly review and update the preventive maintenance plan based on equipment performance and feedback from maintenance staff.

How to Encourage Collaboration Between Departments
(Management Tip of the Week)
Promote Interdepartmental Collaboration

• Explanation: Encouraging collaboration between departments improves overall service quality.
• Impact: Streamlined operations, improved guest experiences, and potential for cost savings.

Steps:

• Establish cross-departmental project teams for specific initiatives.
• Provide forums for department heads to discuss shared challenges and opportunities.
• Implement a collaborative tool or platform for sharing information and resources.
• Facilitate regular cross-departmental meetings to exchange ideas and updates.
• Encourage joint problem-solving sessions for issues that span multiple departments.
• Reward and recognize interdepartmental collaboration and successful projects.
• Continuously evaluate the effectiveness of collaboration efforts.
• Encourage job rotations or shadowing between departments to foster understanding.
• Create a central repository for shared knowledge and best practices among departments.
• Offer training programs focusing on teamwork and collaborative skills across teams.

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How to Use Air Fresheners or Aromatherapy to Improve Ambiance
(Housekeeping/Laundry Tip of the Week)
HOUSEKEEPING—Use of Aromatherapy or Air Fresheners

• Explanation: Pleasant scents create a welcoming atmosphere and mask unwanted odors.
• Impact: Positive guest impressions, enhanced room ambiance, and potential for higher guest satisfaction.

Steps:

• Select appropriate scents or aromatherapy products that align with the hotel's ambiance and branding.
• Determine optimal locations for placing air fresheners or diffusers in guest rooms and public areas.
• Develop a schedule for regularly refreshing or replacing air fresheners.
• Train housekeeping staff on the proper use of aromatherapy products and air fresheners.
• Consider guest preferences and sensitivities when selecting scents and products.
• Communicate the benefits of aromatherapy or air fresheners to housekeeping staff to ensure consistency.
• Monitor guest feedback and adjust scent choices based on guest satisfaction.
• Ensure that air fresheners do not overpower or clash with other room fragrances.
• Collaborate with suppliers or experts in aromatherapy for guidance on product selection and usage.
• Periodically assess the impact of aromatherapy on guest satisfaction and adjust strategies accordingly.

How to Help Guests Navigate the Local Area
(Front Desk Tip of the Week)
Knowledge of Local Transportation Options

• Explanation: Providing transportation information helps guests navigate the area easily.
• Impact: Enhanced guest convenience, positive reviews, and potential for return visits.

Steps:

• Compile information on local transportation options, including bus routes, taxi services, rideshare availability / pickup locations, and car rentals.
• Train front desk staff to be knowledgeable about local transportation and how to access it.
• Create a transportation guide or brochure for guests with details on routes, schedules, and costs.
• Offer transportation recommendations and assistance when guests inquire about getting around.
• Collaborate with local transportation providers for special offers or shuttle services.
• Monitor guest feedback related to transportation assistance and adjust recommendations as needed.
• Recognize and reward staff who excel in providing transportation information to guests.