Hotel Management Company Tips of the Week | May 17, 2024

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Hotel Best Practices from a Family-Owned, Third-Party Hotel Management Company

Motivational Quote of the Week
"Opportunities don't happen, you create them." -Chris Grosser

• Hotel team application: Inspire your employees to actively seek out opportunities to enhance guest experiences and improve hotel operations. Encourage them to think creatively and take initiative to innovate and create memorable moments for guests.

Click 'Read More" (below, if necessary) to view the rest of this week's digest of tips and best practices for hotel maintenance, management, housekeeping/laundry, and front desk from the team at Jackson Hotel Management company in Virginia. Click here to learn more about our hotel management services. 

How Outdoor Lighting Maintenance can Protect Everyone
(Maintenance Tip of the Week)
Proper Management of Outdoor Lighting

• Explanation: Maintaining outdoor lighting ensures guest safety and property aesthetics.
• Impact: Guest safety, improved aesthetics, and potential for positive outdoor experiences.

Steps:

• Develop a lighting maintenance plan that includes regular inspections of outdoor lighting fixtures.
• Clean outdoor light fixtures and lenses to ensure proper illumination.
• Inspect wiring and connections for signs of wear or damage, and address any issues promptly.
• Ensure that outdoor lighting is strategically placed for safety and aesthetics.
• Monitor outdoor lighting functionality and guest safety, adjusting maintenance as needed.
• Implement energy-efficient outdoor lighting solutions and use photocell sensors or timers, where applicable, to reduce costs and environmental impact.
• Regularly survey guest areas to gauge the effectiveness and ambiance of outdoor lighting for guest experiences.

How to Enhance Managerial Skills through Workshops
(Management Tip of the Week)
Regular Managerial Skill Workshops

• Explanation: Enhancing managerial skills promotes effective leadership and team management.
• Impact: Improved leadership capabilities, stronger team performance, and potential for enhanced guest interactions.

Steps:

• Identify essential managerial skills for effective leadership.
• Develop workshops or training programs focused on these skills, or use franchisor created training classes.
• Ensure participation of both new and experienced managers in these workshops.
• Provide opportunities for practical application and skill practice.
• Gather feedback and assess performance to measure workshop effectiveness.
• Offer advanced skill-building sessions for experienced managers.
• Create mentoring programs to reinforce workshop learning.
• Facilitate peer-learning forums for managers to share best practices.
• Integrate real-case scenarios into workshops for practical insights.
• Encourage cross-departmental collaboration in workshop sessions.

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How to Improve the Guest Experience with the Proper Handling of Room Amenities
(Housekeeping/Laundry Tip of the Week)
HOUSEKEEPING—Proper Handling of Room Amenities

• Explanation: Ensuring amenities are neatly arranged and stocked enhances guest comfort and satisfaction.
• Impact: Positive guest impressions, potential for repeat business, and word-of-mouth referrals.

Steps:

• Establish clear guidelines for arranging and stocking room amenities, such as toiletries and towels.
• Train housekeeping staff on the correct placement and presentation of amenities.
• Conduct regular inspections of guest rooms to ensure that amenities are adequately stocked and neatly arranged.
• Implement a system for tracking inventory levels of room amenities to prevent shortages.
• Collaborate with suppliers to establish efficient ordering and restocking procedures.
• Develop a protocol for responding to guest requests for additional amenities.
• Monitor guest feedback related to room amenities and make improvements based on guest preferences.
• Communicate changes or updates to amenity offerings to housekeeping staff.
• Periodically review the cost-effectiveness of amenity choices and adjust selections as necessary.

How Staff Knowledge of Hotel Policies can Impact the Guest Experience
(Front Desk Tip of the Week)
Maintain Knowledge of Hotel Policies

• Explanation: Clear understanding of policies enables staff to provide accurate information to guests.
• Impact: Avoidance of misunderstandings, enhanced guest satisfaction, and reduced conflicts.

Steps:

• Establish clear and easy to understand hotel policies, including check-in/check-out times, cancellation policies, and pet policies; and establish when these policies can be overridden.
• Train front desk staff on all hotel policies and procedures to ensure accurate communication to guests.
• Provide staff with reference materials and easy access to policy information.
• Encourage staff to proactively communicate hotel policies to guests during the reservation and check-in processes.
• Monitor guest feedback related to policy clarity and consistency.
• Recognize and reward staff who consistently uphold and communicate hotel policies effectively.