Hotel Management Company Tips of the Week | July 5, 2024

Categories | All | Tips

Hotel Best Practices from a Family-Owned, Third-Party Hotel Management Company

Motivational Quote of the Week
"Success is not about climbing the ladder, it's about lifting others as you climb." -Unknown

• Hotel Team Application: Inspire your hotel team to view success as a collective achievement, where everyone plays a role in supporting and uplifting their colleagues to reach their full potential. Encourage them to celebrate the successes of others and to foster a culture of collaboration and mutual support.

​​
Click 'Read More" (below, if necessary) to view the rest of this week's digest of tips and best practices for hotel maintenance, management, housekeeping/laundry, and front desk from the team at Jackson Hotel Management company in Virginia. Click here to learn more about our hotel management services. ​

How to use Routine Plumbing Inspections to Maintain Efficiency
(Maintenance Tip of the Week)
Routine Plumbing Inspections

• Explanation: Regular plumbing checks prevent leaks and maintain proper functionality.
• Impact: Guest comfort, reduced water damage risks, and potential for lower water bills.

Steps:

• Schedule regular plumbing inspections for all guest rooms, common areas, and back-of-house spaces.
• Train maintenance staff or hire qualified professionals to conduct thorough plumbing inspections.
• Create a checklist of items to inspect, including pipes, faucets, toilets, and drainage systems.
• Record any issues or areas that require repairs or maintenance during inspections.
• Develop a preventive maintenance schedule for plumbing systems and equipment based on inspection findings.

How to Lead by Providing Resources
(Management Tip of the Week)
Lead by Providing Resources

• Explanation: Providing necessary resources empowers staff to excel in their roles.
• Impact: Increased staff efficiency, improved service quality, and potential for positive guest interactions.

Steps:

• Identify necessary resources for each employee’s role.
• Ensure access to essential tools, training, and support.
• Establish clear resource request and allocation procedures.
• Solicit and integrate employee feedback for additional resource needs.
• Continuously assess resource availability; make adjustments.
• Provide updates on resource availability and any changes made.
• Celebrate successes and improvements stemming from resource provision.
• Monitor resource effectiveness through feedback and performance metrics.
• Encourage a culture of resource utilization and appreciation.
• Regularly review and update strategies. ​

How to Implement a Linen Recycling Program
(Housekeeping/Laundry Tip of the Week)
LAUNDRY—Implementation of Linen Recycling Program

• Explanation: Recycling used linens contributes to sustainability efforts and reduces waste.
• Impact: Positive guest perception, potential for eco-conscious guests, and cost savings on linens.

Steps:

• Identify recyclable linen items.
• Set up designated collection bins for used linens.
• Train staff on proper linen sorting for recycling.
• Partner with a recycling service provider if necessary.
• Establish a regular pick-up or drop-off schedule.
• Monitor and track the volume of recycled linens.
• Communicate the program to guests through signage.
• Evaluate the program's success through feedback and data analysis.
• Adjust and improve the recycling program as needed.
• Showcase sustainability efforts in marketing materials.

How to be 'Guest Ready' at the Front Desk
(Front Desk Tip of the Week)
Stay Attentive During High-Volume Periods

• Explanation: Maintaining attentiveness during busy times ensures consistent service quality.
• Impact: Reduced guest wait times, efficient operations, and positive guest interactions.

Steps:

• Develop strategies for managing high-volume periods, such as peak check-in times.
• Train front desk staff on maintaining attentiveness and efficiency during busy periods.
• Allocate additional staff resources as needed during peak times to prevent bottlenecks.
• Continuously assess and adjust staffing levels and procedures to optimize efficiency.
• Monitor guest feedback related to wait times and efficiency during busy periods.​
• Recognize and reward staff who consistently provide attentive service during high-volume periods.