Hotel Management Company Tips of the Week | May 10, 2024

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Hotel Best Practices from a Family-Owned, Third-Party Hotel Management Company

Motivational Quote of the Week
"Leadership is not about the next election, it's about the next generation." -Simon Sinek

• Hotel Team Application: Foster a long-term perspective within your hotel team, emphasizing the importance of building a legacy of excellence that extends beyond immediate goals or achievements. Inspire them to invest in the development and mentorship of future leaders, ensuring the continued success and sustainability of your organization.

Click 'Read More" (below, if necessary) to view the rest of this week's digest of tips and best practices for hotel maintenance, management, housekeeping/laundry, and front desk from the team at Jackson Hotel Management company in Virginia. Click here to learn more about our hotel management services. ​

How to Ensure Guest Safety with Proper Pool Maintenance
(Maintenance Tip of the Week)
Effective Cleaning of Pool and Spa Areas

• Explanation: Regular pool and spa cleaning ensures guest safety and hygiene.
• Impact: Enhanced guest experience, positive reviews, and potential for higher occupancy rates.

Steps:

• Develop a comprehensive cleaning schedule for pool and spa areas that includes regular cleaning of surfaces, pool deck, and spa amenities.
• Use appropriate cleaning products and equipment for pool and spa maintenance to ensure guest safety and water quality.
• Train staff on proper cleaning procedures, chemical balance, and water quality standards.
• Monitor pool and spa water quality through regular testing and adjust chemical levels as needed.
• Keep records of pool and spa area cleaning and maintenance activities, including water quality test results.
• Implement periodic deep cleaning sessions to ensure thorough sanitation and hygiene standards.
• Regularly assess guest feedback and observations regarding pool and spa cleanliness for continuous improvement.

How to Instill a Culture of Service Excellence
(Management Tip of the Week)
Promote a Culture of Service Excellence

• Explanation: Instilling a culture of service excellence emphasizes the importance of guest satisfaction.
• Impact: Enhanced guest experiences, positive reviews, and potential for repeat business.

Steps:

• Define and communicate the hotel's service standards and expectations.
• Train employees consistently in delivering exceptional service.
• Recognize and reward outstanding service instances promptly.
• Implement regular solicitation of customer feedback on service quality.
• Continuously refine service standards based on gathered feedback.
• Encourage peer-to-peer recognition for exceptional service efforts.
• Celebrate service achievements through team acknowledgments.
• Offer ongoing refresher training on service excellence practices.
• Ensure alignment of service standards with evolving customer needs.
• Create a platform for sharing successful service stories among teams.

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How to Rotate Linens to Extend their Useful Life
(Housekeeping/Laundry Tip of the Week)
LAUNDRY—Implementing Linen Rotation Strategies

• Explanation: Rotating linens ensures even wear and extends their useful lifespan.
• Impact: Prolonged linen lifespan, reduced replacement costs, and potential for cost savings.

Steps:

• Identify linens that are subject to more wear and tear.
• Develop a rotation schedule for high-traffic linens.
• Train staff on the rotation process and schedule.
• Implement a system for tracking linen rotations.
• Conduct regular inspections of rotated linens.
• Monitor the lifespan of rotated linens.
• Establish a replacement schedule for linens reaching the end of life.
• Communicate rotation strategies to housekeeping for consistent use.
• Document cost savings and extended linen lifespans.
• Adjust rotation schedules based on usage patterns and wear.

How to Be Prepared for and Handle Group Arrivals
(Front Desk Tip of the Week)
Effective Handling of Group Bookings

• Explanation: Coordinating group arrivals smoothly ensures a positive experience for all guests.
• Impact: Positive group reviews, potential for repeat group bookings, and referrals.

Steps:

• Develop a protocol for managing group bookings, including communication and coordination procedures.
• Train front desk staff on handling group check-ins, room assignments, and special requests.
• Assign a dedicated group coordinator or contact person to facilitate group arrivals.
• Communicate group-specific information to staff to ensure seamless service delivery.
• Conduct regular group booking reviews to identify opportunities for enhancement.
• Monitor group guest feedback and satisfaction to assess the effectiveness of group booking processes.
• Recognize and reward staff who excel in managing group bookings and enhancing the group guest experience.