Every step of the guest journey through our hotels is important and we give our full attention to guaranteeing a successful guest experience.
From the time we convert the reservation until the guest departs and leaves feedback, we want to ensure that the guests’ journeys are perfect; and when we do fall short, we are certain our team members and hotel leaders have the tools and training to apply high quality service recovery to correct deficiencies without sacrificing the owner’s profits.
Innovative guest services programs ensure excellence in customer service, while promoting a high level of employee morale. We are also responsible for, and take pride in, maintaining high customer survey results across each of the respective brands.
At Jackson Hotel Management, we take your hospitality seriously.
Brent C Jackson
President | Jackson Hotel Management