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IHG Commemorates Holiday Inn Express & Suites Ocean City-Northside in Ocean City, MD with a 2024 Performance Award
 
The hotel and staff earn the 2024 Spirit of True Hospitality award for delivering exceptional guest service and creating memorable experiences 
 
Ocean City, MD (February 27, 2025) – IHG Hotels & Resorts (IHG), one of the world’s leading hotel companies with more than 6,600 global properties across 19 brands, today honors Holiday Inn Express & Suites Ocean City-Northside and its team with the 2024 Spirit of True Hospitality Excellence Award for their outstanding achievements and commitment to upholding IHG’s mission to deliver “True Hospitality for Good” every day. 
 
Holiday Inn Express & Suites Ocean City-Northside is one of 696 Performance Awards honorees selected among the organization’s nearly 4,500 regional hotels spanning the United States, Canada, Mexico, Latin America and South America. More specifically, Holiday Inn Express & Suites Ocean City-Northside received the 2024 Spirit of True Hospitality Excellence award, given to IHG hotels that have achieved “elite” status and received cleanliness survey scores of at least 90.
 
Jolyon Bulley, Chief Executive Officer, Americas, IHG Hotels & Resorts, said: “Through their hard work and dedication to maintaining high standards and delivering the superior experiences our guests have come to expect, Holiday Inn Express & Suites Ocean City-Northside and its team exemplify excellence among our nearly 4,500 Americas hotels. I’m honored to reward their efforts with a 2024 Performance Award and look forward to their continued successes this year and beyond.”
 
Brent Jackson, President & Chief Operating Officer of Jackson Hotel Management, shared his excitement: "Earning the Spirit of True Hospitality Excellence Award is no small feat, especially in a tourism hub like Ocean City. It takes an unwavering commitment to service, consistency, and a deep passion for hospitality. We couldn’t be prouder of our General Manager, Marie, and her entire team for going above and beyond to create outstanding guest experiences every day."
 
IHG-branded hotels offer a stay for every occasion, and welcome guests to flexible, comfortable environments that empower travel on their own terms. Beyond guaranteeing clean and well-maintained guest rooms and public spaces, IHG collaborates with properties and owners to implement elements of its Journey to Tomorrow responsible business plan aimed at driving more resourceful and environmentally friendly travel.

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​At Jackson Hotel Management, we believe creating a seamless and memorable experience for every guest, from the moment they check in to the time they depart, is the key to long-term loyalty. Our dedicated team is committed to upholding the highest standards of service and hospitality, ensuring that every stay at the Holiday Inn Staunton Conference Center is nothing short of outstanding.

As we embark on this new partnership, our focus will be on driving revenue growth and increasing profitability while maintaining a high standard of quality. We are confident that our expertise and innovative approach will bring about significant improvements in both guest satisfaction and operational efficiency.

Each of our team members at the Holiday Inn Staunton Conference Center will be an integral part of our success. We are dedicated to creating a supportive and empowering environment where every team member can thrive. By investing in their development and well-being, we ensure that our guests receive the best possible service.

"We are incredibly excited to bring Jackson Hotel Management's expertise to the Holiday Inn Staunton Conference Center. Our goal is to operate a hotel where guests can enjoy exceptional service and memorable experiences; while our ownership partners benefit from our culture of success that drives sustainable growth. We look forward to working closely with the team at the hotel to achieve these goals." - Brent Jackson, President of Jackson Hotel Management.

We look forward to this new chapter and the opportunities it brings. Stay tuned for more updates as we work towards making the Holiday Inn Staunton Conference Center a premier destination for travelers and a great place to work for our team members.

Thank you for your continued support of Jackson Hotel Management.

Harrisonburg, VA (Sept. 1, 2023) – Jackson Hotel Management today recognized National Hotel Employee Day. “I am incredibly proud of the exceptional team we have at Jackson Hotel Management. Today, as we celebrate National Hotel Employee Day, I want to take a moment to extend my deepest gratitude to each and every member of our hotel families. Our hotels are not just buildings; they are places where guests find a home away from home. This is made possible because of the dedication and hard work of our hotel employees.,” said Brent Jackson, President of Jackson Hotel Management. “But let's not forget, today is not just about Jackson Hotel Management's team. It's about recognizing and celebrating ALL hotel employees across the industry. Your contributions are integral to the success of travel and tourism, and you deserve every bit of recognition.” The American Hotel & Lodging Association (AHLA) and National Day Calendar established National Hotel Employee Day in 2022 to honor the nearly two million employees who work in the hotel industry. It is observed annually on September 1. This year, National Hotel Employee Day comes as hotels across the nation are working to quickly fill nearly 100,000 open hotel jobs. To attract more talent, hotels are offering current and prospective employees near-historic wages, better benefits, and more flexibility than ever before. “Employees are the lifeblood of every hotel, and we created National Hotel Employee Day to help thank America’s nearly two million hotel professionals for their incredible service and dedication,” said AHLA President & CEO Chip Rogers. “Today and throughout the year, we are proud to celebrate hotel employees and their important work. From wedding receptions to family reunions and vacations, our workforce helps create some of Americans’ most important memories. And with hotel pay, benefits, flexibility, and upward mobility all at near-historic levels, there’s never been a better time to start a hotel career.”

To learn about hotel career opportunities and search for jobs, visit thehotelindustry.com
To learn more about National Hotel Employee Day, visit ahla.com/day

Jackson Hotel Management today recognized National Hotel Employee Day. “Today is National Hotel Employee Day so today, and every day throughout the year, we express our thanks to all the hotel employees of the Jackson Hotel Management portfolio for their hard work, great customer service, and winning attitudes,” said Brent Jackson, President | Jackson Hotel Management. “Please join us in taking a moment to thank a hotel employee this National Hotel Employee Day”
The American Hotel & Lodging Association (AHLA) and National Day Calendar established National Hotel Employee Day this year to honor the nearly 2 million employees who work in the hotel industry. It will be observed annually on September 1. This year, National Hotel Employee Day will take on added significance, as hotels across the nation are working to quickly fill more than 120,000 open hotel jobs. To attract more talent, hotels are offering current and prospective employees higher wages, better benefits and more flexibility than ever before.
“On this inaugural National Hotel Employee Day, we thank America’s nearly two million hotel employees. Every day in communities across the nation, hotel employees’ service and dedication help facilitate some of Americans’ most important life events – from wedding receptions to family reunions and vacations,” said AHLA President & CEO Chip Rogers. “And with more than 120,000 open hotel jobs across the nation, now is the time to consider one of the more than 200 enriching careers in the hotel industry.”
To learn about hotel career opportunities and search for jobs, visit thehotelindustry.com
To learn more about National Hotel Employee Day, visit ahla.com/day

​Harrisonburg, VA (April 21, 2020) Leading hospitality management company Jackson Hotel Management is proud to welcome Mary Bayer as its new Corporate Director of Sales. Bayer brings more than 25-years of sales experience to the company’s corporate staff.
 
Prior to joining Jackson Hotel Management, Bayer served as Director of Sales of the award-winning Holiday Inn & Suites Front Royal Blue Ridge Shadows and Regional Director of Sales for Navika Capital Group.  In the Director of Sales role, she provided sales, marketing, and revenue management leadership for the entire resort; including the 18-hole championship golf club with event space and grill, 196-seat franchised restaurant, over 5000 square feet of meeting space, and 124-room franchised hotel. Further, in her Regional Director of Sales role, she led the sales and revenue management teams at all mid-Atlantic properties for Navika. 
​
​Bayer has an award-winning record as Director of Sales.  She is a three-time winner of the IHG Best of the Best 'Holiday Inn Director of Sales of the Year' award. This award is the highest achievement within the IHG family of brands. Winners are selected based on performance that goes above and beyond normal job responsibilities and by providing outstanding or unique service to the property, to the guests, and to the community.

Harrisonburg, VA (January 7, 2020): Brent C Jackson, President of Jackson Hotel Management, has been appointed the 2020 chair of the IHG Owners Association’s Emerging Leaders Network (ELN) for the U.S., Canada and Mexico. Jackson previously served as the vice chair of ELN in 2019.

ELN is comprised of a group of hospitality professionals who are under 40 years of age and own or operate hotels within the InterContinental Hotels Group® (IHG) family of brands and who are members of the IHG Owners Association. IHG-branded hotels include Holiday Inn®, Holiday Inn Express®, Crowne Plaza® and Staybridge Suites®. ELN’s mission is to provide a strategic advantage for the Association by connecting the current leadership with future leaders to strengthen and empower the overall leadership pipeline of the organization. ELN members focus their efforts on building relationships, driving the future of the industry and personal growth and development.

For Immediate Release
Contact: Thomas Jackson
Tel: 540-437-0038
Email: [email protected]

New Clarion Pointe Hotel Opens in Harrisonburg, VA
 
Harrisonburg, VA, November 4, 2019 – Harrisonburg Inn LP and Jackson Hotel Management announce the opening of Clarion Pointe Harrisonburg. The new 101-room Clarion Pointe hotel is located at 1440 East Market Street in Harrisonburg, VA.  The hotel was previously named Comfort Inn Harrisonburg and subsequently received a full renovation as part of the conversion to the Clarion Pointe brand.
 
Clarion Pointe Harrisonburg is the sixth Clarion Pointe to open globally, with an estimated fifty hotels in the pipeline.