Tips of the Week | March 22, 2024

Categories | All | Tips

Hotel Best Practices from a Family-Owned, Third-Party Hotel Management Company

Motivational Quote of the Week
"Success is not just about what you accomplish, but who you become in the process." -Unknown

• Hotel Team Application: Encourage your hotel team to view success as a journey of personal growth and development. Inspire them to embrace challenges as opportunities for learning and self-improvement, knowing that each experience shapes who they become and contributes to their overall success and fulfillment. ​​
  

​​Click 'Read More" (below, if necessary) to view the rest of this week's digest of tips and best practices for hotel maintenance, management, housekeeping/laundry, and front desk from the team at Jackson Hotel Management company in Virginia. Click here to learn more about our hotel management services. ​

How to Maintain Safe Fitness Equipment and Reduce Risk
(Maintenance Tip of the Week)
Safety Checks for Fitness Equipment

• Explanation: Regular checks of fitness equipment can help ensure guest safety.
• Impact: Guest safety, reduced liability risks, and positive guest perceptions.

Steps:

• Establish a regular safety inspection schedule for fitness equipment.
• Inspect all fitness equipment for wear, damage, and proper functionality.
• Address any safety concerns or equipment issues promptly.
• Train maintenance staff on equipment safety and maintenance and ensure they read and save all equipment user manuals.
• Keep records of all fitness equipment safety inspections and maintenance activities.
• Create standardized checklists for safety inspections to ensure comprehensive assessments.
• Encourage a culture of proactive reporting among staff for immediate rectification of issues.
• Periodically review and update safety protocols based on equipment manufacturer guidelines.
• Ensure open communication channels for guests to report equipment concerns for prompt action.
• Consider specialized training sessions for staff to handle specific equipment issues effectively.

How to Increase Team Engagement by Leading with Empowerment
(Management Tip of the Week)
Lead with Empowerment

• Explanation: Empowering staff to take ownership of tasks boosts their confidence and motivation.
• Impact: Increased staff engagement, improved problem-solving, and potential for positive guest interactions.

Steps:

• Delegate decision-making authority to employees based on their roles and expertise.
• Encourage employees to take ownership of their tasks and projects.
• Provide the autonomy and flexibility to experiment with new ideas.
• Support and mentor employees as they navigate their empowered roles.
• Recognize and celebrate instances of empowered decision-making.
• Offer training sessions focusing on decision-making skills.
• Create a platform for sharing successful instances of empowered roles.
• Regularly review and adjust delegated authority based on performance.
• Encourage collaborative decision-making where applicable.
• Ensure transparency in the decision-making process to inspire trust and learning. ​

How Proactive Pest Control Measures can Prevent Infestations
(Housekeeping/Laundry Tip of the Week)
HOUSEKEEPING—Effective Pest Control Measures

• Explanation: Proactive pest control prevents infestations and maintains a clean environment.
• Impact: Guest comfort and health, reduced maintenance costs, and avoidance of negative guest experiences.

Steps:

• Collaborate with a professional pest control service to develop a comprehensive pest prevention program.
• Conduct regular inspections of guest rooms, storage areas, and public spaces for signs of pests.
• Implement preventive measures, such as sealing entry points and eliminating food sources for pests.
• Train housekeeping staff to identify and report any pest-related issues promptly.
• Develop a protocol for responding to guest complaints or concerns regarding pests.
• Maintain detailed records of pest control activities and inspections.
• Educate housekeeping staff about the importance of cleanliness in preventing pest infestations.
• Regularly communicate with the pest control service to stay ahead of potential issues.
• Conduct periodic staff training sessions on identifying and addressing pest-related risks.
• Monitor guest reviews and feedback related to pest issues and take corrective actions as needed.

How to Enhance the Hotel's Brand with a Consistent Dress Code
(Front Desk Tip of the Week)
Appropriate Dress Code

• Explanation: Dressing professionally reinforces the hotel's brand and creates a positive image.
• Impact: Guest trust, positive perception, and potential for repeat business.

Steps:

• Define a clear dress code policy that aligns with the hotel's image and brand standards.
• Communicate dress code expectations to front desk staff and provide guidelines on appropriate attire.
• Offer options for uniforms or attire that reflect the desired image of professionalism.
• Encourage staff to maintain a neat and clean appearance, including grooming standards.
• Conduct periodic dress code reviews and provide feedback to staff.
• Monitor guest feedback related to staff appearance and adjust dress code policies if necessary.
• Recognize and reward staff who consistently adhere to the dress code and present a professional image.