Tips of the Week | March 15, 2024

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Hotel Best Practices from a Family-Owned, Third-Party Hotel Management Company

Motivational Quote of the Week
"Innovation distinguishes between a leader and a follower." -Steve Jobs

• Hotel team application: Inspire your employees to think innovatively and seek out new ways to enhance guest experiences and streamline hotel operations. Encourage them to embrace change and be proactive in implementing innovative solutions that set your hotel apart from competitors.

​​Click 'Read More" (below, if necessary) to view the rest of this week's digest of tips and best practices for hotel maintenance, management, housekeeping/laundry, and front desk from the team at Jackson Hotel Management company in Virginia. Click here to learn more about our hotel management services. ​

How to Enhance Hotel Appearance Through Regular Window Cleaning
(Maintenance Tip of the Week)
Scheduled Window Cleaning

• Explanation: Regular window cleaning maintains guest room aesthetics and property appearance.
• Impact: Enhanced guest impressions, improved guest satisfaction, and potential for positive reviews.

Steps:

• Develop a window cleaning schedule that includes regular cleaning of guest room and common area windows.
• Hire professional window cleaners or train in-house staff on proper window cleaning techniques.
• Use appropriate cleaning products and equipment for streak-free and spotless windows.
• Inspect windows for cleanliness and address any issues or streaks promptly.
• Periodically assess the effectiveness of window cleaning techniques for optimal results.
• Implement safety protocols for window cleaning to ensure staff and guest safety.
• Consider the use of environmentally friendly cleaning products to align with sustainability goals.
• Establish a routine maintenance plan to prevent the buildup of dirt and grime on windows.
• Explore innovative cleaning methods or technologies for more efficient window cleaning.

How to Improve Teamwork with Team-Building Activities
(Management Tip of the Week)
Regular Team-building Activities

• Explanation: Team-building activities strengthen relationships and foster collaboration.
• Impact: Improved teamwork, positive work environment, and potential for enhanced guest interactions.

Steps:

• Organize team-building events at regular intervals.
• Choose activities that promote collaboration, communication, and trust.
• Rotate responsibility for planning and leading team-building activities.
• Ensure that team-building events align with organizational goals and values.
• Use these events as opportunities to strengthen team cohesion.
• Incorporate diverse activities to accommodate varied interests.
• Encourage feedback from participants to refine future activities.
• Continuously evolve activities based on participant feedback and effectiveness.

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How to Improve Your Hotel's Linen Appearance by Reducing Wrinkles
(Housekeeping/Laundry Tip of the Week)
LAUNDRY—Effective Wrinkle-Prevention Techniques

• Explanation: Implementing wrinkle-prevention measures maintains a professional appearance.
• Impact: Improved linen appearance, positive guest perception, and potential for repeat business.

Steps:

• Identify linens prone to wrinkling.
• Train staff on proper folding and storage to prevent wrinkles.
• Use wrinkle-release or fabric softening agents, if necessary.
• Implement steam or ironing processes for particularly wrinkled linens.
• Regularly inspect linens for wrinkles before delivery.
• Develop a system for re-freshening linens upon guest request.
• Communicate wrinkle prevention techniques to staff.
• Monitor guest feedback on wrinkled linens.
• Adjust techniques based on feedback and experience.

How to be Prepared for your Guests with Proper Inventory Levels
(Front Desk Tip of the Week)
Maintain Inventory of Guest Supplies

• Explanation: Well-stocked supplies in public areas and at the front desk ensure guest comfort.
• Impact: Enhanced guest satisfaction, reduced requests for supplies, and smoother operations.

Steps:

• Develop an inventory management system for guest supplies and amenities.
• Train front desk staff to regularly check and restock guest supplies at the front desk and in common areas.
• Conduct routine inspections to identify low inventory levels and replenish supplies promptly.
• Create a list of essential guest supplies and set par levels to ensure availability.
• Establish relationships with suppliers to maintain a consistent supply chain.
• Monitor guest feedback related to the availability and quality of guest supplies.
• Recognize and reward staff who consistently maintain well-stocked guest supplies and amenities.