Tips of the Week | January 26, 2024

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Hotel Best Practices from a Family-Owned, Third-Party Hotel Management Company

Motivational Quote of the Week
​"The best preparation for tomorrow is doing your best today.” -H. Jackson Brown Jr.

• Hotel team application: Encourage your employees to consistently provide their best effort in their roles. A focus on excellent service today will lay the groundwork for positive guest experiences and success in the future.

Click 'Read More" (below, if necessary) to view the rest of this week's digest of tips and best practices for hotel maintenance, management, housekeeping/laundry, and front desk from the team at Jackson Hotel Management company in Virginia. Click here to learn more about our hotel management services. 

How to Ensure Hot Water Supply with Proper Water Heater Maintenance
(Maintenance Tip of the Week)
Regular Water Heater Maintenance

• Explanation: Proper water heater maintenance ensures consistent hot water supply.
• Impact: Enhanced guest comfort, reduced guest complaints, and smooth operations.

Steps:

• Develop a maintenance schedule for water heaters based on manufacturer recommendations.
• Inspect water heaters for signs of wear, leaks, or sediment buildup during maintenance checks.
• Drain and flush water heaters to remove sediment and improve efficiency.
• Keep a record of all water heater maintenance activities and repairs.
• Monitor hot water supply consistency and guest feedback to ensure water heaters are functioning optimally.
• Implement a preventative maintenance program, including professional servicing and component replacement.
• Train maintenance staff in troubleshooting common water heater issues for quick resolution.
• Regularly test water temperature and pressure to ensure they meet safety and comfort standards.
• Conduct water quality tests periodically to ensure the water heater's performance and safety.
• Consider installing water softening systems to prolong the life of water heaters and improve water quality.

How to Enhance your Staff Performance with Regular Reviews
(Management Tip of the Week)
Regular Performance Reviews

• Explanation: Conducting performance reviews provides constructive feedback and goal setting.
• Impact: Improved staff development, increased job satisfaction, and potential for positive guest interactions.

Steps:

• Conduct performance reviews at predetermined intervals (e.g., annually or semi-annually).
• Provide clear performance expectations and criteria for evaluations.
• Use a structured format for performance discussions, covering strengths, areas for improvement, and goal setting.
• Encourage two-way feedback where employees can share their perspectives.
• Document performance reviews and set action plans for improvement.
• Regularly follow up on action plans to track progress.
• Offer additional training or support based on identified areas for improvement.
• Recognize and appreciate improvements or achievements discussed in reviews.
• Adjust goals and expectations based on changing business needs or circumstances.
• Provide resources or mentorship to aid in achieving set performance objectives.

How to Achieve Superior Cleaning Results with Quality Cleaning Products
(Housekeeping/Laundry Tip of the Week)
HOUSEKEEPING - Use of Quality Cleaning Products

• Explanation: Utilizing high-quality cleaning products contributes to superior cleaning results.
• Impact: Improved cleanliness, positive guest perception, and potential for repeat business.

Steps:

• Procure high-quality cleaning products and supplies from reputable suppliers.
• Conduct thorough research to identify eco-friendly and effective cleaning products.
• Establish a system for properly storing and organizing cleaning products to prevent waste or spillage.
• Train housekeeping staff on the correct use and dosage of cleaning products to ensure effectiveness and safety.
• Regularly inspect and maintain cleaning equipment, such as vacuum cleaners and steamers.
• Collaborate with suppliers to stay updated on the latest advancements in cleaning products.
• Monitor cleaning product consumption and reorder supplies as needed to prevent shortages.
• Educate housekeeping staff on the importance of using quality cleaning products for guest satisfaction.
• Conduct periodic training sessions on new cleaning products and techniques.
• Seek feedback from housekeeping staff regarding the performance of cleaning products and make adjustments accordingly.

How to Improve your Front Desk Service with Regular Training and Development
(Front Desk Tip of the Week)
Regular Training and Development

• Explanation: Continuous learning keeps staff updated and motivated to deliver exceptional service.
• Impact: Consistently high service quality, staff retention, and guest satisfaction.

Steps:

• Establish a training and development program for front desk staff.
• Identify areas for skill enhancement, including guest service, communication, and problem-solving.
• Provide regular training sessions and workshops to keep staff updated and engaged.
• Encourage staff to seek additional training opportunities, including certifications or courses.
• Monitor staff performance and identify areas where training has a positive impact.
• Recognize and reward staff who actively engage in training and demonstrate improved skills.
• Solicit feedback from staff regarding training needs and preferences for ongoing improvement.