Tips of the Week | February 9, 2024

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Hotel Best Practices from a Family-Owned, Third-Party Hotel Management Company

Motivational Quote of the Week
​"We are what we repeatedly do. Excellence, then, is not an act but a habit.” -Will Durant

• Hotel team application: Reinforce the value of consistency in delivering exceptional service. Encourage employees to make outstanding service a habit rather than an occasional gesture.

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Click 'Read More" (below, if necessary) to view the rest of this week's digest of tips and best practices for hotel maintenance, management, housekeeping/laundry, and front desk from the team at Jackson Hotel Management company in Virginia. Click here to learn more about our hotel management services. ​

How to Protect Your Roof from Water Damage with Proper Drainage Maintenance
(Maintenance Tip of the Week)
Roof Drainage System Maintenance

• Explanation: Ensuring proper roof drainage prevents water accumulation and leaks.
• Impact: Avoidance of costly water damage, reduced maintenance costs, and prolonged roof lifespan.

Steps:

• Schedule regular inspections of the roof drainage system, including gutters and downspouts.
• Clear debris and obstructions from gutters and downspouts during inspections, especially in the fall due to leaves.
• Ensure that the roof drainage system directs water away from the building's foundation.
• Address any issues or leaks in the roof drainage system promptly.
• Maintain records of roof drainage system inspections, maintenance, and repairs.
• Check the structural integrity of gutters and downspouts and repair any damage.
• Install gutter guards or screens to prevent debris buildup and clogging.
• Consult with roofing professionals for periodic comprehensive inspections and maintenance.
• Implement a seasonal maintenance plan to address specific weather-related issues (e.g., snow removal in winter).

How to Foster a Culture of Continuous Feedback for Staff Development
(Management Tip of the Week)
Encourage Continuous Feedback

• Explanation: Creating an environment for ongoing feedback improves communication and growth.
• Impact: Improved staff engagement, streamlined operations, and potential for enhanced guest experiences.

Steps:

• Implement a feedback system that allows employees to provide input regularly.
• Encourage managers to have ongoing feedback discussions with their teams.
• Create a culture where feedback is constructive and focused on improvement.
• Use feedback to make real-time improvements and adjustments.
• Recognize and appreciate employees who provide valuable feedback.
• Schedule periodic feedback sessions to address long-term goals.
• Establish a platform for anonymous feedback submission if needed.
• Integrate feedback mechanisms into team meetings or discussions.
• Train managers on giving constructive feedback effectively.
• Encourage upward feedback where employees can evaluate managers.

How to Keep Your Property Clean and Fresh with Effective Trash Management
(Housekeeping/Laundry Tip of the Week)
HOUSEKEEPING—Effective Trash Management

• Explanation: Proper disposal and timely removal of trash maintain a hygienic environment.
• Impact: Enhanced guest comfort, reduced odors, and potential for positive reviews.

Steps:

• Develop and document trash management procedures for housekeeping staff.
• Provide clear guidelines on the separation and disposal of different types of waste (e.g., recyclables, hazardous materials).
• Equip guest rooms with appropriate trash bins and recycling containers.
• Implement a routine schedule for emptying trash bins in guest rooms and public areas.
• Train housekeepers to inspect and clean trash bins for hygiene and odor control.
• Collaborate with waste management services to ensure responsible and sustainable disposal practices.
• Monitor and track waste disposal costs and environmental impact.
• Educate housekeeping staff on the importance of proper trash management for guest comfort.
• Conduct regular audits of waste management practices to identify areas for improvement.
• Encourage guests to participate in responsible waste disposal through signage and communication.

How to Boost Guest Loyalty with Rewards Program Enrollment and Recognition
(Front Desk Tip of the Week)
Effective Use of Loyalty Programs

• Explanation: Promoting and explaining loyalty programs encourages guest enrollment and engagement.
• Impact: Increased guest loyalty, repeat bookings, and potential for cross-promotion.

Steps:

• Promote the hotel's loyalty program to guests during the check-in process, or recognize an existing member using their name and status level.
• Train front desk staff to explain the benefits and rewards of the loyalty program to both new and existing members.
• Encourage guests to enroll in the program and provide assistance with the registration process.
• Use the loyalty program to personalize guest experiences and offer special perks.
• Monitor the enrollment and participation rates of guests in the loyalty program.
• Collect feedback from loyalty program members to gauge satisfaction and identify areas for improvement.
• Recognize and reward staff who excel in promoting and enhancing the loyalty program.