Tips of the Week | April 26, 2024

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Hotel Best Practices from a Family-Owned, Third-Party Hotel Management Company

Motivational Quote of the Week
"Service to others is the rent you pay for your room here on earth." -Muhammad Ali

• Hotel team application: Inspire your employees to view their work in hospitality as an opportunity to serve others and make a positive impact on guests' lives. Emphasize the importance of genuine care and attentiveness in creating memorable experiences that exceed guests' expectations. ​​​

Click 'Read More" (below, if necessary) to view the rest of this week's digest of tips and best practices for hotel maintenance, management, housekeeping/laundry, and front desk from the team at Jackson Hotel Management company in Virginia. Click here to learn more about our hotel management services. ​

How to Use Programmable Thermostats to Reduce Costs
(Maintenance Tip of the Week)
Use of Programmable or Occupancy Sensing Thermostats

• Explanation: Installing programmable thermostats improves energy efficiency and guest comfort.
• Impact: Reduced utility costs, positive guest perceptions, and potential for eco-conscious guest appeal.

Steps:

• Install programmable thermostats in guest rooms and common areas.
• Program thermostats to optimize energy efficiency by adjusting temperature settings based on occupancy.
• Educate staff on thermostat operation and energy-saving practices.
• Monitor energy consumption and cost savings resulting from programmable thermostat use.
• Regularly update thermostat settings to align with occupancy patterns and seasonal changes.
• Implement a system to track and analyze energy consumption data from programmable thermostats.
• Schedule regular maintenance checks for programmable thermostats to ensure proper functionality.
• Offer guests information on temperature control features and encourage eco-friendly practices during their stay.

How to Lead with Adaptability
(Management Tip of the Week)
Lead with Adaptability

• Explanation: Demonstrating adaptability to changing circumstances sets a flexible example for the team.
• Impact: Improved problem-solving, efficient operations, and potential for enhanced guest experiences.

Steps:

• Encourage a mindset open to change and uncertainty.
• Offer training to enhance adaptability skills.
• Model adaptability by embracing change openly.
• Communicate the advantages of adaptability and resilience.
• Celebrate successful outcomes rooted in adaptability.
• Provide resources for navigating uncertain situations.
• Share stories highlighting successful adaptability.
• Encourage proactive approaches to problem-solving.
• Create a safe space for discussing challenges and changes.
• Facilitate team discussions on adapting to new circumstances. ​

How to Perform Consistent and Ongoing Laundry Department Training
(Housekeeping/Laundry Tip of the Week)
LAUNDRY—Regular Staff Training and Development

• Explanation: Continuous training keeps laundry staff updated on best practices and new techniques.
• Impact: Consistently high linen quality, staff retention, and guest satisfaction.

Steps:

• Develop a comprehensive laundry training program.
• Provide initial training for new laundry staff.
• Offer ongoing training sessions on new techniques or equipment.
• Encourage laundry staff to attend industry-related training.
• Cross-train staff for versatility and backup support.
• Conduct regular skill assessments and performance reviews.
• Create opportunities for career growth within the laundry department.
• Recognize and reward staff for exceptional performance.
• Encourage staff to share best practices and insights.
• Continuously update training materials and content.

How to Create a Great First Impression at the Front Desk
(Front Desk Tip of the Week)
Create a Warm and Welcoming Atmosphere

• Explanation: A friendly and inviting ambiance enhances guest comfort and satisfaction.
• Impact: Positive guest perceptions, higher ratings, and potential for repeat business.

Steps:

• Define the desired atmosphere and ambiance for the hotel's reception area.
• Train front desk staff to greet guests with warmth and sincerity, conveying a welcoming attitude.
• Create a visually appealing and comfortable reception area with appropriate lighting and decor.
• Implement background music or soft sounds to enhance the atmosphere.
• Encourage staff to maintain a positive and approachable demeanor throughout their shifts.
• Monitor guest feedback related to the reception area's ambiance and staff friendliness.
• Recognize and reward staff who consistently contribute to creating a warm and welcoming atmosphere.