Tips of the Week | April 12, 2024

Categories | All | Tips

Hotel Best Practices from a Family-Owned, Third-Party Hotel Management Company

Motivational Quote of the Week
"Success is not just about achieving goals, it's about inspiring others to do the same." -Unknown

• Hotel Team Application: Cultivate a culture of shared success within your hotel team, where achieving individual goals is celebrated as a collective achievement. Inspire them to support and uplift their colleagues, fostering an environment where everyone feels motivated to strive for excellence and contribute to the hotel's success.

​​​Click 'Read More" (below, if necessary) to view the rest of this week's digest of tips and best practices for hotel maintenance, management, housekeeping/laundry, and front desk from the team at Jackson Hotel Management company in Virginia. Click here to learn more about our hotel management services. 

How to Avoid Costly Water Damage with Drainage System Maintenance
(Maintenance Tip of the Week)
Effective Drainage System Maintenance

• Explanation: Proper drainage system maintenance prevents water accumulation and flooding.
• Impact: Avoidance of costly water damage, reduced maintenance costs, and improved property safety.

Steps:

• Schedule routine inspections of the property's drainage system, including storm drains and gutters.
• Clear debris, leaves, and obstructions from drainage systems during inspections.
• Ensure that drainage systems direct water away from the property to prevent flooding.
• Address any drainage issues, such as ponding water, promptly to prevent damage.
• Maintain records of drainage system inspections, maintenance, and repairs.
• Implement a regular cleaning schedule for drains and gutters to prevent blockages and maintain proper flow.
• Consider installing additional drainage systems or rainwater harvesting solutions to manage excess water effectively.
• Regularly educate staff on drainage system maintenance protocols to ensure proactive management and prevent issues.

How to Boost Morale by Celebrating Team Achievements
(Management Tip of the Week)
Celebrate Team Achievements

• Explanation: Recognizing team successes fosters a sense of camaraderie and accomplishment.
• Impact: Increased staff morale, improved teamwork, and potential for positive guest interactions.

Steps:

• Establish a culture of celebrating both individual and collective accomplishments.
• Create rituals or traditions for recognizing achievements.
• Ensure that celebrations are inclusive and reflect the team's values.
• Connect achievements to broader organizational goals and missions.
• Use celebrations as opportunities for team members to express gratitude to each other.
• Encourage team members to suggest new celebration ideas.
• Rotate leadership for organizing and hosting celebratory events.
• Regularly communicate the significance of achievements within the team.
• Document and share success stories across the organization.
• Reflect on achievements to identify lessons and areas for further growth.

​
How to Effectively Remove Laundry Stains
(Housekeeping/Laundry Tip of the Week)
LAUNDRY—Effective Stain Removal Techniques

• Explanation: Proper stain removal ensures clean and presentable linens for guest use.
• Impact: Enhanced guest satisfaction, positive reviews, and potential for repeat business.

Steps:

• Train staff on different stain types and appropriate removal methods.
• Provide stain removal guides and references.
• Inspect linens for stains before laundering.
• Pre-treat stains as soon as possible.
• Use stain-specific stain removers or detergents.
• Implement a stain tracking system to identify recurring issues.
• Monitor and evaluate stain removal success rates.
• Conduct regular quality control checks for stain-free linens.
• Solicit guest feedback on the cleanliness of linens.
• Continuously update stain removal techniques based on experience.

How to Be Prepared to Provide Directions and Maps
(Front Desk Tip of the Week)
Provide Directions and Maps

• Explanation: Offering clear directions and maps helps guests navigate the area easily.
• Impact: Guest convenience, positive impressions, and potential for return visits.

Steps:

• Create maps and directions to popular local attractions, businesses, and points of interest.
• Train front desk staff to provide clear and concise directions to guests using maps or digital tools.
• Offer printed maps with key locations marked for guest convenience.
• Use local landmarks and easily recognizable references in directions.
• Encourage staff to proactively offer directions when guests inquire about local destinations.
• Monitor guest feedback on the quality and effectiveness of provided directions.
• Recognize and reward staff who consistently excel in providing accurate and helpful directions to guests.