Tips of the Week | December 15, 2023

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Hotel Best Practices from a Family-Owned, Third-Party Hotel Management Company

Motivational Quote of the Week
​"If you want to achieve greatness, stop asking for permission." –Anonymous

• Hotel team application: Encourage your employees to be proactive and take ownership of their roles. Empower them to make decisions that enhance the guest experience without constantly needing approval.

Click 'Read More" (below, if necessary) to view the rest of this week's digest of tips and best practices for hotel maintenance, management, housekeeping/laundry, and front desk from the team at Jackson Hotel Management company in Virginia. Click here to learn more about our hotel management services. ​

Maintenance Tip of the Week
Effective Pest Control Measures

• Explanation: Proactive pest control prevents infestations and maintains guest comfort.
• Impact: Guest satisfaction, reduced pest-related complaints, and positive online reviews.

Steps:

• Partner with a licensed pest control service for regular inspections and treatments.
• Identify common pest entry points and take preventive measures to seal them.
• Train housekeeping and maintenance staff to report any signs of pests promptly.
• Maintain records of pest control activities, including treatments and inspections.
• If necessary, educate guests about proactive pest prevention, such as proper food storage and disposal.

Management Tip of the Week
Promote Cross-Departmental Collaboration

• Explanation: Encouraging collaboration between departments enhances teamwork and problem-solving.
• Impact: Streamlined operations, improved guest experiences, and potential for cost savings.

Steps:

• Facilitate cross-departmental meetings or forums for idea sharing.
• Encourage staff to collaborate on projects or initiatives across departments.
• Establish clear communication channels between departments.
• Recognize and reward successful cross-departmental collaborations.
• Monitor the outcomes of collaborative efforts to identify areas for improvement.

Housekeeping/Laundry Tip of the Week
HOUSEKEEPING - Consistent Bathroom Cleaning Standards

• Explanation: Maintaining high bathroom cleanliness standards ensures guest comfort and health.
• Impact: Positive guest perception, reduced complaints, and potential for improved reviews.

Steps:

• Develop and document comprehensive bathroom cleaning standards and checklists.
• Train housekeeping staff on the correct procedures and techniques for cleaning bathrooms.
• Implement a regular inspection process to ensure compliance with cleaning standards.
• Provide staff with high-quality cleaning products and tools for effective bathroom cleaning.
• Establish a protocol for addressing specific bathroom cleanliness issues, such as mold or mildew.
• Conduct unannounced spot checks of guest bathrooms to maintain standards.
• Collaborate with suppliers to source eco-friendly bathroom cleaning products.
• Educate staff on the importance of maintaining impeccable bathroom cleanliness.
• Monitor guest feedback and reviews related to bathroom cleanliness and take corrective action as needed.
• Conduct periodic training sessions to keep staff up-to-date on bathroom cleaning standards.

Front Desk Tip of the Week
Maintain a Clean and Organized Workspace

• Explanation: An organized front desk area conveys professionalism and attention to detail.
• Impact: Positive guest impressions, efficient operations, and a sense of orderliness.

Steps:

• Establish clear standards for the cleanliness and organization of the front desk area.
• Schedule regular cleaning and maintenance of the front desk workspace.
• Provide adequate storage solutions to keep supplies organized and accessible.
• Implement a daily checklist for front desk staff to maintain cleanliness.
• Encourage staff to report any maintenance or cleanliness issues promptly.
• Monitor the cleanliness and organization of the front desk area through regular inspections.
• Recognize and reward staff who consistently maintain a clean and organized workspace.