Hotel Management Company Tips of the Week | September 27, 2024

Categories | All | Tips

Hotel Best Practices from a Family-Owned, Third-Party Hotel Management Company

Motivational Quote of the Week
"Success is not about getting to the top, it's about helping others rise with you." -Unknown

• Hotel Team Application: Encourage your hotel team to embrace a mindset of shared success, where achievements are celebrated collectively and everyone has the opportunity to contribute to the hotel's growth and prosperity. Inspire them to support and mentor their colleagues, fostering a culture of continuous learning and development.

Click 'Read More" (below, if necessary) to view the rest of this week's digest of tips and best practices for hotel maintenance, management, housekeeping/laundry, and front desk from the team at Jackson Hotel Management company in Virginia. Click here to learn more about our hotel management services. ​​

How to Ensure Guest Safety with Proper Directional and Safety Signage
(Maintenance Tip of the Week)
Safety Signage and Wayfinding

• Explanation: Proper signage helps guests navigate the property safely and easily.
• Impact: Guest safety, improved guest experience, and reduced liability risks.

Steps:

• Conduct a thorough assessment of the hotel's layout to identify areas that require safety signage and wayfinding.
• Design and install clear and informative signage in key locations, including emergency exits, stairwells, and hazards.
• Ensure that signage meets local safety and accessibility standards.
• Educate staff about the location and importance of safety signage and emergency procedures.
• Regularly inspect and maintain safety signage to ensure visibility and legibility.
• Provide regular training sessions to staff about the interpretation and significance of various safety signs.
• Engage guests in safety awareness through clear and informative in-room materials, usually on the back of the guest room door.
• Evaluate guest feedback and observations to identify additional signage needs or improvements.
• Continuously update signage and wayfinding strategies based on evolving safety standards and guest needs.

How to Celebrate Diversity and Inclusion
(Management Tip of the Week)
Celebrate Diversity and Inclusion

• Explanation: Fostering an inclusive culture values different perspectives and backgrounds.
• Impact: Improved staff morale, increased creativity, and potential for enhanced guest satisfaction.

Steps:

• Promote diversity and inclusion through recruitment practices.
• Establish diversity and inclusion training programs for staff.
• Encourage cross-cultural awareness and sensitivity among employees.
• Create affinity groups or resource networks to support underrepresented staff.
• Evaluate and adjust policies and practices to ensure inclusivity.

How to Save Water in the Laundry Department
(Housekeeping/Laundry Tip of the Week)
LAUNDRY—Use of Water-Saving Laundry Practices

• Explanation: Implementing water-saving techniques reduces operating costs and environmental impact.
• Impact: Cost savings, reduced water usage, and potential for eco-conscious guest appeal.

Steps:

• Invest in high-efficiency washing machines.
• Implement water-saving settings on laundry equipment.
• Train staff on water-efficient laundry techniques.
• Monitor water consumption during laundry cycles.
• Set specific water-saving goals and targets.
• Regularly maintain and calibrate laundry machines.
• Optimize laundry load sizes for water efficiency.
• Evaluate and adjust detergent dosage for water savings.
• Monitor utility bills for water cost reductions.
• Communicate water-saving efforts to staff and guests.

​
How to Provide Consistent Information to Hotel Guests
(Front Desk Tip of the Week)
Consistent and Reliable Information

• Explanation: Providing accurate information fosters trust and confidence in the hotel's services.
• Impact: Positive guest perceptions, reduced confusion, and avoidance of guest dissatisfaction.

Steps:

• Develop a centralized information repository for staff reference.
• Regularly update information on hotel services, local attractions, and policies.
• Train staff to verify the accuracy of information before sharing it with guests.
• Implement a system for staff to report and correct any discrepancies in information.​
  
• Monitor guest feedback to identify and address any information-related issues.