Hotel Management Company Tips of the Week | September 20, 2024

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Hotel Best Practices from a Family-Owned, Third-Party Hotel Management Company

Motivational Quote of the Week
"The future belongs to those who believe in the beauty of their dreams." -Eleanor Roosevelt

• Hotel Team Application: Inspire your hotel team to dream boldly and envision a future of endless possibilities. Encourage them to embrace optimism and creativity in shaping the future of the hotel, knowing that their belief in their dreams will pave the way for success and innovation.

Click 'Read More" (below, if necessary) to view the rest of this week's digest of tips and best practices for hotel maintenance, management, housekeeping/laundry, and front desk from the team at Jackson Hotel Management company in Virginia. Click here to learn more about our hotel management services. ​​

How to Maintain the Property with Regular Exterior Painting
(Maintenance Tip of the Week)
Regular Exterior Painting

• Explanation: Scheduled painting maintains the property's appearance and protects against wear.
• Impact: Positive guest impressions, enhanced curb appeal, and potential for higher occupancy rates.

Steps:

• Establish a painting schedule for the hotel's exterior surfaces, including walls, trim, and fences.
• Select high-quality paint and finishes that can withstand weather and wear.
• Prepare surfaces by cleaning and repairing any damage before painting.
• Contract experienced painters or train in-house staff for exterior painting projects.
• Monitor the condition of painted surfaces and schedule repainting as needed to maintain aesthetics and protection.

How to Lead with Positivity
(Management Tip of the Week)
Lead with Positivity

• Explanation: Maintaining a positive attitude inspires and motivates the team.
• Impact: Enhanced staff morale, improved teamwork, and potential for positive guest experiences.

Steps:

• Foster a positive work environment through regular team meetings.
• Recognize and celebrate achievements, both big and small.
• Provide constructive feedback in a positive and encouraging manner.
• Encourage a "can-do" attitude and resilience in the face of challenges.
• Be a role model by demonstrating a positive attitude and behavior.

How to Prevent Accidents in Housekeeping with Proper Safety Protocols and Equipment Use
(Housekeeping/Laundry Tip of the Week)
HOUSEKEEPING—Personal Safety and Proper Equipment Use

• Explanation: Providing proper training and safety measures helps prevent accidents and injuries.
• Impact: Employee well-being, reduced liability, and uninterrupted housekeeping operations.

Steps:

• Establish comprehensive safety training programs for housekeeping staff.
• Ensure that all housekeeping staff have access to personal protective equipment (PPE) such as gloves and masks.
• Conduct regular safety briefings and training sessions on equipment use and safety protocols.
• Encourage staff to report any safety concerns or near-miss incidents.
• Provide ergonomic training to prevent workplace injuries related to repetitive tasks.
• Collaborate with safety experts or consultants to assess and improve safety practices.
• Conduct safety drills and simulations to prepare staff for emergency situations.
• Maintain safety records and incident reports for compliance and analysis.
• Promote a culture of safety awareness and accountability among housekeeping staff.
• Continuously evaluate and update safety protocols based on industry best practices.

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How to Provide Personalized Guest Service
(Front Desk Tip of the Week)
Personalized Recommendations

• Explanation: Offering tailored recommendations for local activities and dining enhances guest enjoyment.
• Impact: Enriched guest experiences, extended stays, and potential for increased revenue.

Steps:

• Train front desk staff on local attractions, restaurants, and activities to provide knowledgeable recommendations.
• Encourage staff to engage guests in conversations to understand their preferences and interests.
• Create a resource guide or database of personalized recommendations based on different guest interests.
• Ensure staff stay updated on local events, promotions, and seasonal activities to offer relevant suggestions.
• Provide staff with tools and technology to track guest preferences and previous recommendations.
• Implement a system for guests to provide feedback on the recommendations they receive.
• Monitor guest satisfaction with recommendations and adjust the offering based on feedback.
  
• Recognize and reward staff who consistently provide excellent personalized recommendations.