Hotel Management Company Tips of the Week | September 13, 2024

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Hotel Best Practices from a Family-Owned, Third-Party Hotel Management Company

Motivational Quote of the Week
"Leadership is not about being the loudest voice in the room, but the most attentive ear." -Unknown

• Hotel Team Application: Encourage your hotel team to prioritize active listening and empathy in their interactions with both guests and colleagues. Inspire them to create a welcoming and inclusive environment where everyone feels heard and valued, fostering stronger relationships and enhancing guest satisfaction.

Click 'Read More" (below, if necessary) to view the rest of this week's digest of tips and best practices for hotel maintenance, management, housekeeping/laundry, and front desk from the team at Jackson Hotel Management company in Virginia. Click here to learn more about our hotel management services. ​​

How to Apply Effective Pest Control Measures to Prevent Infestations
(Maintenance Tip of the Week)
Effective Pest Control Measures

• Explanation: Proactive pest control prevents infestations and maintains guest comfort.
• Impact: Guest satisfaction, reduced pest-related complaints, and positive online reviews.

Steps:

• Partner with a licensed pest control service for regular inspections and treatments.
• Identify common pest entry points and take preventive measures to seal them.
• Train housekeeping and maintenance staff to report any signs of pests promptly.
• Maintain records of pest control activities, including treatments and inspections.
• Educate guests about proactive pest prevention, such as proper food storage and disposal.

How to Equip Managers with Conflict Resolution Skills
(Management Tip of the Week)
Conflict Resolution Skills

• Explanation: Equipping managers with conflict resolution skills maintains a harmonious work environment.
• Impact: Reduced workplace tension, improved teamwork, and potential for enhanced guest interactions.

Steps:

• Provide conflict resolution training to managers and supervisors.
• Establish a clear process for reporting and addressing conflicts.
• Encourage open communication between parties involved in a conflict.
• Mediate conflicts impartially and seek mutually agreeable solutions.
• Document conflict resolutions for future reference.

How to Ensure Clear Communication between Laundry and Housekeeping Departments
(Housekeeping/Laundry Tip of the Week)
LAUNDRY—Effective Communication with Housekeeping

• Explanation: Clear communication with housekeeping staff ensures timely linen availability.
• Impact: Efficient room turnover, improved guest satisfaction, and reduced wait times.

Steps:

• Establish clear communication channels with housekeeping.
• Conduct regular meetings between laundry and housekeeping teams.
• Share daily linen requirements with housekeeping.
• Develop a system for requesting additional linens.
• Implement a tracking system for linen deliveries.
• Assign a liaison between laundry and housekeeping.
• Use digital tools for real-time communication.
• Collaborate on linen-related challenges and solutions.
• Address housekeeping concerns promptly.
• Collect feedback from housekeeping on linen quality and timeliness.

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How to Clearly and Politely Communicate with Guests
(Front Desk Tip of the Week)
Clear and Polite Communication

• Explanation: Communicating clearly and respectfully ensures understanding and positive interactions.
• Impact: Positive guest perceptions, reduced misunderstandings, and improved guest relations.

Steps:

• Train front desk staff on effective communication techniques, emphasizing clarity and politeness.
• Encourage staff to use positive language and maintain a friendly tone during guest interactions.
• Provide scripts and guidelines for handling common inquiries and requests politely and effectively.
• Ensure staff listen actively to guests, confirming understanding by paraphrasing or repeating key points.
• Implement a feedback system where guests can share their communication experiences with the staff.
• Monitor guest feedback and address any communication-related issues promptly.
• Conduct regular training sessions to refresh and enhance staff communication skills.
  
• Recognize and reward staff who consistently demonstrate clear and polite communication with guests.