Hotel Management Company Tips of the Week | October 25, 2024

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Hotel Best Practices from a Family-Owned, Third-Party Hotel Management Company

Motivational Quote of the Week
"Leadership is not about being in the spotlight, but about shining it on others." -Unknown

• Hotel Team Application: Encourage your hotel team to celebrate the successes and contributions of their colleagues, fostering a culture of recognition and appreciation. Inspire them to share the spotlight by acknowledging and uplifting the achievements of others, thus strengthening team cohesion and morale.

Click 'Read More" (below, if necessary) to view the rest of this week's digest of tips and best practices for hotel maintenance, management, housekeeping/laundry, and front desk from the team at Jackson Hotel Management company in Virginia. Click here to learn more about our hotel management services. ​​

Maintenance Tip of the Week
Regular Water Heater Maintenance

• Explanation: Proper water heater maintenance ensures consistent hot water supply.
• Impact: Enhanced guest comfort, reduced guest complaints, and smooth operations.

Steps:

• Develop a maintenance schedule for water heaters based on manufacturer recommendations.
• Inspect water heaters for signs of wear, leaks, or sediment buildup during maintenance checks.
• Drain and flush water heaters to remove sediment and improve efficiency.
• Keep a record of all water heater maintenance activities and repairs.
• Monitor hot water supply consistency and guest feedback to ensure water heaters are functioning optimally.
• Implement a preventative maintenance program, including professional servicing and component replacement.
• Train maintenance staff in troubleshooting common water heater issues for quick resolution.
• Regularly test water temperature and pressure to ensure they meet safety and comfort standards.
• Conduct water quality tests periodically to ensure the water heater's performance and safety.
• Consider installing water softening systems to prolong the life of water heaters and improve water quality.

Management Tip of the Week
Promote Cross-Departmental Collaboration

• Explanation: Encouraging collaboration between departments enhances teamwork and problem-solving.
• Impact: Streamlined operations, improved guest experiences, and potential for cost savings.

Steps:

• Facilitate cross-departmental meetings or forums for idea sharing.
• Encourage staff to collaborate on projects or initiatives across departments.
• Establish clear communication channels between departments.
• Recognize and reward successful cross-departmental collaborations.
• Monitor the outcomes of collaborative efforts to identify areas for improvement.

Housekeeping/Laundry Tip of the Week
LAUNDRY—Efficient Linen Transportation

• Explanation: Organized linen transportation ensures timely delivery to guest rooms.
• Impact: Reduced guest wait times, efficient housekeeping operations, and positive guest experiences.

Steps:

• Designate linen transport staff, might be a houseman or laundry attendant for instance.
• Establish a clear linen transportation route, optimize transportation routes for efficiency.
• Use linen carts for efficient movement.
• If possible, designate a specific elevator car for transport of linens.
• Train transport staff on safe handling and hygiene.
• Develop a schedule for linen transportation.
• Coordinate linen deliveries with housekeeping needs.
• Monitor linen quantities in housekeeping carts to ensure safe transport of the linen and safety of the employee.
• Communicate transportation schedules to housekeeping and laundry teams.

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Front Desk Tip of the Week
Cultural Sensitivity

• Explanation: Respectful consideration of cultural differences ensures inclusive and welcoming experiences.
• Impact: Positive guest perceptions, reduced misunderstandings, and potential for repeat business.

Steps:

• Provide training on cultural sensitivity and awareness for all staff.
• Create guidelines for handling cultural differences respectfully and inclusively.
• Encourage staff to learn about the diverse backgrounds of guests.
• Implement a feedback system to address any cultural sensitivity issues.
• Regularly review and update cultural sensitivity training based on guest feedback.