Hotel Management Company Tips of the Week | October 18, 2024

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Hotel Best Practices from a Family-Owned, Third-Party Hotel Management Company

Motivational Quote of the Week
"Success is not about how far you go, but how many lives you touch along the way." -Unknown

• Hotel Team Application: Inspire your hotel team to measure success not only by personal accomplishments but by the positive impact they have on the lives of others. Encourage them to prioritize creating memorable experiences for guests and meaningful connections with colleagues, thereby leaving a lasting legacy of hospitality and service excellence.​ 

Click 'Read More" (below, if necessary) to view the rest of this week's digest of tips and best practices for hotel maintenance, management, housekeeping/laundry, and front desk from the team at Jackson Hotel Management company in Virginia. Click here to learn more about our hotel management services. ​​

How to Use Quality Paints to Ensure Durability and Longevity
(Maintenance Tip of the Week)
Use of High-Quality Paint and Finishes

• Explanation: Opting for quality materials ensures durability and provides a polished appearance.
• Impact: Prolonged maintenance intervals, improved appearance, and potential for guest satisfaction.

Steps:

• Select high-quality paint and finishes for guest rooms and common areas that can withstand wear and tear.
• Ensure proper surface preparation, including cleaning and priming, before applying paint.
• Hire experienced painters or train in-house staff in proper painting techniques.
• Regularly inspect painted surfaces for signs of wear or damage and schedule touch-ups as needed.
• Monitor guest satisfaction with room aesthetics and address any paint-related issues promptly.
• Implement a maintenance schedule for repainting or refinishing based on wear patterns and durability assessments.
• Document and catalog paint types and application methods for consistency across the property.

How to Invest in Leadership Development to Improve Your Leadership Pipeline
(Management Tip of the Week)
Invest in Leadership Development

• Explanation: Developing leadership skills in staff members prepares them for future roles.
• Impact: Stronger leadership pipeline, improved team management, and potential for sustained growth.

Steps:

• Identify potential leaders within the organization.
• Develop a leadership training program or curriculum.
• Provide mentoring and coaching opportunities for emerging leaders.
• Encourage participation in leadership development courses or workshops.
• Regularly assess the progress and growth of leadership candidates.

How to Maintain High Bathroom Cleanliness Standards and Improve Guest Comfort
(Housekeeping/Laundry Tip of the Week)
HOUSEKEEPING—Consistent Bathroom Cleaning Standards

• Explanation: Maintaining high bathroom cleanliness standards ensures guest comfort and health.
• Impact: Positive guest perception, reduced complaints, and potential for improved reviews.

Steps:

• Develop and document comprehensive bathroom cleaning standards and checklists.
• Train housekeeping staff on the correct procedures and techniques for cleaning bathrooms.
• Implement a regular inspection process to ensure compliance with cleaning standards.
• Provide staff with high-quality cleaning products and tools for effective bathroom cleaning.
• Establish a protocol for addressing specific bathroom cleanliness issues, such as mold or mildew.
• Conduct unannounced spot checks of guest bathrooms to maintain standards.
• Collaborate with suppliers to source eco-friendly bathroom cleaning products.
• Educate staff on the importance of maintaining impeccable bathroom cleanliness.
• Monitor guest feedback and reviews related to bathroom cleanliness and take corrective action as needed.
• Conduct periodic training sessions to keep staff up-to-date on bathroom cleaning standards.

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How to Provide Multi-Lingual Support at the Front Desk to Ensure Effective Communication
(Front Desk Tip of the Week)
Multi-Lingual Support

• Explanation: Providing language assistance ensures effective communication with diverse guests.
• Impact: Enhanced guest comfort, reduced language barriers, and improved guest relations.

Steps:

• Hire multilingual staff or provide language training for existing staff.
• Implement translation tools or services for non-English-speaking guests.
• Develop a system for handling language-specific requests and needs.
• Regularly review and update language support resources based on guest feedback.​
  
• Promote language support services in marketing materials to attract diverse guests.