Hotel Management Company Tips of the Week | October 11, 2024

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Hotel Best Practices from a Family-Owned, Third-Party Hotel Management Company

Motivational Quote of the Week
"The only thing worse than being blind is having sight but no vision." -Helen Keller

• Hotel Team Application: Cultivate a culture of visionary leadership within your hotel team, where everyone is encouraged to think beyond the status quo and envision new possibilities for the future. Inspire them to embrace a shared vision that guides their actions and inspires collective efforts towards achieving greatness.

​ Click 'Read More" (below, if necessary) to view the rest of this week's digest of tips and best practices for hotel maintenance, management, housekeeping/laundry, and front desk from the team at Jackson Hotel Management company in Virginia. Click here to learn more about our hotel management services. ​​

How to Complete Room Repairs in a Timely Manner to Ensure Guest Satisfaction
(Maintenance Tip of the Week)
Timely Room Repairs

• Explanation: Prompt room repairs ensure guest comfort and satisfaction.
• Impact: Positive guest experiences, reduced complaints, and potential for positive online reviews.

Steps:

• Establish a guest feedback system for reporting room maintenance issues.
• Prioritize guest room repairs based on urgency and impact on guest comfort.
• Assign dedicated staff or teams to address room repairs promptly.
• Maintain a record of room maintenance requests and resolutions.
• Conduct regular room inspections to identify and address maintenance needs proactively.
• Train all staff members on basic troubleshooting to address minor room repairs swiftly.
• Maintain an inventory of commonly used parts or collaborate with suppliers for quick access to replacement parts to expedite repairs.
• Regularly review and update room maintenance procedures for efficiency and effectiveness.
  
• Monitor and analyze maintenance data to identify recurring issues and implement long-term solutions.

How to Provide Time Management Training and Enhance Productivity
(Management Tip of the Week)
Effective Time Management Workshops

• Explanation: Providing time management training enhances productivity and reduces stress.
• Impact: Improved operational efficiency, reduced burnout, and potential for positive guest interactions.

Steps:

• Identify time management experts or trainers to conduct workshops.
• Schedule regular time management workshops for interested employees.
• Cover topics such as setting priorities, overcoming procrastination, and optimizing daily routines.
• Provide practical tools and techniques for better time management.
  
• Encourage participants to apply what they've learned in their daily work.

How to Properly Handle Delicate Linens to Prolong Their Lifespan
(Housekeeping/Laundry Tip of the Week)
LAUNDRY—Proper Handling of Delicate Fabrics

• Explanation: Special care for delicate fabrics ensures their longevity and appearance.
• Impact: Prolonged linen lifespan, reduced replacement costs, and guest satisfaction.

Steps:

• Identify delicate or specialty fabric items, like decorative top sheets with textures or patterns that might be susceptible to snags or pilling.
• Develop and/or follow specific care instructions for each type of fabric.
• Train staff on the handling and care of delicate fabrics.
• Use appropriate detergents and softeners for delicate items.
• If possible, implement separate laundry cycles for delicate fabrics.
• Monitor the condition of delicate fabrics over time.
• Seek housekeeping's feedback on the quality and condition of delicate linens.
  
• Continuously update care instructions based on experience.

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How to Go Above and Beyond at the Front Desk
(Front Desk Tip of the Week)
Going Above and Beyond

• Explanation: Surpassing guest expectations by offering unexpected gestures leaves a lasting impression.
• Impact: Delights guests, generates positive word-of-mouth, and fosters guest loyalty.

Steps:

• Encourage staff to look for opportunities to exceed guest expectations.
• Provide examples of “going above and beyond” in staff training.
• Empower staff to make decisions that benefit the guest experience.
• Create a system for staff to share and celebrate exceptional guest service stories.​
  
• Monitor guest feedback to identify and reward instances of outstanding service.