Hotel Management Company Tips of the Week | November 29, 2024

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Hotel Best Practices from a Family-Owned, Third-Party Hotel Management Company

​Motivational Quote of the Week
"Gratitude turns what we have into enough." -Aesop

• Hotel Team Application: During Thanksgiving week, remind your hotel team of the power of gratitude, both in their personal lives and at work. When team members appreciate their roles, each other, and the guests they serve; it makes every guest and team member feel like they’ve chosen a place that genuinely cares about their experience. Encourage the team to express thanks—to colleagues for their support, to guests for choosing your hotel, and to themselves for their hard work.

Click 'Read More" (below, if necessary) to view the rest of this week's digest of tips and best practices for hotel maintenance, management, housekeeping/laundry, and front desk from the team at Jackson Hotel Management company in Virginia. Click here to learn more about our hotel management services. ​​

Maintenance Tip of the Week
Regular Inspection of Emergency Exits

• Explanation: Ensuring emergency exits are clear and functional enhances guest safety.
• Impact: Improved safety compliance, reduced liability, and quick evacuation access.

Steps:

• Perform weekly checks to confirm all emergency exits are unobstructed.
• Test exit door hardware and lighting to ensure functionality.
• Train staff on emergency exit maintenance procedures.
• Ensure proper signage is visible and adequately illuminated.
• Remove any nearby obstructions that could block access.
• Document all inspections and any maintenance performed on exits.

Management Tip of the Week
Implement a Mentorship Program

• Explanation: Mentorship programs support employee growth and build internal expertise.
• Impact: Improved team knowledge, stronger relationships, and higher employee engagement.

Steps:

• Identify potential mentors within each department.
• Pair new hires with experienced mentors.
• Set mentorship goals and track progress.
• Encourage mentors and mentees to meet regularly.
• Recognize and reward effective mentorship.
• Collect feedback to improve the mentorship program.
• Adjust the program as necessary based on feedback.

Housekeeping/Laundry Tip of the Week
HOUSEKEEPING—Pre-Arrival Room Temperature Adjustment

• Explanation: Setting room temperature before guest arrival enhances comfort.
• Impact: Positive first impression, increased comfort, and improved guest experience.

Steps:

• Review the daily arrival list each morning.
• Set HVAC systems based on seasonal preferences.
• Check the thermostat and adjust as needed during cleaning.
• Confirm temperature adjustments before room inspection.
• Track feedback on guest comfort levels.
• Train staff on ideal room temperatures.
• Update temperature guidelines seasonally.

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Front Desk Tip of the Week
Acknowledgment of Special Occasions

• Explanation: Recognizing birthdays, anniversaries, or other special occasions adds a personalized touch.
• Impact: Guest delight, positive emotional connection, and potential for repeat business.

Steps:

• Implement a system for tracking guest special occasions and preferences.
• Train staff to recognize and celebrate special occasions with personalized gestures.
• Offer special amenities or services to mark guest celebrations.
• Gather feedback from guests to ensure special occasions are celebrated appropriately.
• Share stories of special occasions with the team to reinforce the importance of recognition.