Hotel Management Company Tips of the Week | November 15, 2024

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Hotel Best Practices from a Family-Owned, Third-Party Hotel Management Company

Motivational Quote of the Week
"Courage is almost a contradiction in terms. It means a strong desire to live taking the form of a readiness to die." -G.K. Chesterton

• Hotel Team Application: This Veterans Day, let's take a moment to honor the courage and sacrifice of our veterans. Their bravery isn't just about facing danger; it's about the deep desire to protect and serve. In our hotel roles, we are not on a battlefield, but we face challenges every day. It takes courage to handle tough situations, solve unexpected problems, and always strive to give our best to our guests. Encourage your team to step up with a spirit of bravery, especially when things get tough. By doing so, we reflect the dedication and service we honor in our veterans, creating a respectful and resilient environment for everyone.

Click 'Read More" (below, if necessary) to view the rest of this week's digest of tips and best practices for hotel maintenance, management, housekeeping/laundry, and front desk from the team at Jackson Hotel Management company in Virginia. Click here to learn more about our hotel management services. ​​

Maintenance Tip of the Week
Consistent HVAC Filter Replacement

• Explanation: Regularly replacing HVAC filters improves air quality and system efficiency.
• Impact: Enhanced guest comfort, energy savings, and reduced maintenance costs.

Steps:

• Set a monthly or quarterly filter replacement schedule based on manufacturer recommendations.
• Train maintenance staff on proper filter removal and installation techniques.
• Keep an inventory of filters in various sizes to avoid delays.
• Inspect filters for unusual debris or signs of damage before replacement.
• Document each filter replacement for maintenance records and audits.
• Check HVAC system performance post-replacement to confirm proper function.

Management Tip of the Week
Develop Clear Career Paths

• Explanation: Establishing clear career paths helps retain talent and promotes growth within the organization.
• Impact: Increased employee satisfaction, improved retention, and enhanced team morale.

Steps:

• Identify potential career paths within each department.
• Discuss career goals during performance reviews.
• Provide resources for professional growth and development.
• Offer mentorship programs for skill-building.
• Create a formal system for tracking career progression.
• Communicate promotion opportunities transparently.
• Regularly review and update career path options.

Housekeeping/Laundry Tip of the Week
HOUSEKEEPING—Efficient Room Turnover Process

• Explanation: Streamlining the room turnover process ensures timely check-ins.
• Impact: Increased guest satisfaction, improved workflow, and reduced wait times.

Steps:

• Establish a checklist for essential turnover tasks.
• Train staff on efficient cleaning techniques.
• Prepare carts with necessary supplies in advance.
• Assign teams to high-occupancy floors first.
• Use time-tracking tools to measure efficiency.
• Provide feedback based on turnover performance.
• Recognize housekeeping teams with clean rooms and high turnover efficiency.

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Front Desk Tip of the Week
Respect for Privacy and Personal Space

• Explanation: Respecting guest privacy and personal space ensures a comfortable and respectful environment.
• Impact: Guest comfort, positive impressions, and potential for improved guest relations.

Steps:

• Train staff on privacy and personal space protocols.
• Ensure that guest requests and interactions are handled discreetly.
• Implement procedures to protect guest information and personal belongings.
• Monitor and address any issues related to privacy or personal space promptly.
  
• Gather guest feedback to ensure privacy and personal space expectations are met.