Hotel Management Company Tips of the Week | January 3, 2024

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Hotel Best Practices from a Family-Owned, Third-Party Hotel Management Company

​Motivational Quote of the Week
"And now we welcome the new year. Full of things that have never been." -Rainer Maria Rilke

• Hotel Team Application: As the new year begins later this week, encourage your team to see it as a fresh start filled with opportunities to innovate and improve. Reflect on lessons learned over the past year and set goals for the year ahead, whether it’s enhancing guest satisfaction, streamlining operations, or strengthening teamwork. Remind your staff that each new day is a chance to create memorable experiences for guests and improve the hotel's reputation."​ ​​​​

Click 'Read More" (below, if necessary) to view the rest of this week's digest of tips and best practices for hotel maintenance, management, housekeeping/laundry, and front desk from the team at Jackson Hotel Management company in Virginia. Click here to learn more about our hotel management services. ​

​Maintenance Tip of the Week
Efficient Keycard Reader Maintenance

• Explanation: Keeping keycard readers in good working order prevents guest access issues.
• Impact: Enhanced guest satisfaction, reduced access-related complaints, and improved security.

Steps:

• Schedule routine cleaning of keycard readers to prevent dust buildup.
• Inspect readers monthly for wear or malfunctions.
• Replace batteries in keycard locks as part of regular maintenance.
• Train staff to handle and report reader issues promptly.
• Test keycard functionality in unoccupied rooms during downtime.
• Document maintenance activities for consistent record-keeping.

Management Tip of the Week
Leading Your Team into the New Year

• Explanation: Starting the new year with inspiration and clear goals motivates the team to embrace opportunities and challenges ahead.
• Impact: Stronger team alignment, higher productivity, and a sense of purpose for the upcoming year.

Steps:

• Host a New Year kickoff meeting to review successes from the previous year and outline goals for the new year.
• Share an encouraging vision for the future and how each team member contributes to achieving it.
• Provide opportunities for employees to set individual goals aligned with the hotel’s objectives.
• Recognize and celebrate team achievements from the past year to inspire ongoing dedication.
• Organize a brief training session on personal growth or leadership development to energize the team.
• Create a “Team Resolutions Board” where staff can write down shared aspirations or improvements for the year.
• Maintain an open-door policy to discuss employee aspirations or concerns as the year begins.

Housekeeping/Laundry Tip of the Week
LAUNDRY—Tracking Linen Usage Rates

• Explanation: Monitoring usage rates helps identify wear patterns and manage inventory.
• Impact: Reduced linen replacement costs, efficient inventory management, and minimized waste.

Steps:

• Establish a tracking system for linen inventory.
• Monitor daily and weekly linen usage by type.
• Investigate discrepancies or sudden spikes in usage.
• Conduct regular inventory checks to validate usage.
• Train staff on recording and reporting linen counts.
• Adjust linen ordering based on usage data trends.
• Recognize team members for accurate reporting.
  

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Front Desk Tip of the Week
Exceeding Satisfaction Standards

• Explanation: Striving to surpass the hotel’s established satisfaction standards demonstrates dedication to excellence.
• Impact: Guest delight, positive word-of-mouth, and potential for awards and recognition.

Steps:

• Define and communicate clear guest satisfaction standards to all staff.
• Encourage staff to look for opportunities to exceed expectations.
• Provide training and resources to support staff in delivering exceptional service.
• Monitor service delivery and provide feedback on exceeding standards.
  
• Recognize and reward staff who consistently surpass expectations