Hotel Management Company Tips of the Week | December 6, 2024

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Hotel Best Practices from a Family-Owned, Third-Party Hotel Management Company

​Motivational Quote of the Week
"You must be the change you wish to see in the world." -Mahatma Gandhi

• Hotel Team Application: Inspire your hotel team to lead by example and embody the values they wish to see reflected in the world. Encourage them to take ownership of their actions and strive to make a positive difference in the lives of others, both within the hotel and in the broader community.

Click 'Read More" (below, if necessary) to view the rest of this week's digest of tips and best practices for hotel maintenance, management, housekeeping/laundry, and front desk from the team at Jackson Hotel Management company in Virginia. Click here to learn more about our hotel management services. ​​​

​Maintenance Tip of the Week
Routine Inspection of Smoke Alarms

• Explanation: Regularly inspecting smoke alarms ensures early fire detection and guest safety.
• Impact: Increased safety, reduced risk of fire incidents, and compliance with regulations.

Steps:

• Set a monthly schedule for testing all smoke alarms.
• Replace batteries as needed or set up a battery rotation schedule.
• Train staff on smoke alarm functionality and signs of malfunction.
• Keep a stock of batteries and replacement alarms on hand.
• Log all smoke alarm checks and repairs for regulatory compliance.
• Address any non-functional alarms immediately to maintain safety standards.

Management Tip of the Week
Ensure Regular Skill Cross-Training

• Explanation: Cross-training enables staff to cover various roles and increases operational flexibility.
• Impact: Enhanced team resilience, reduced staffing challenges, and improved guest service.

Steps:

• Identify key areas for cross-training across departments.
• Schedule periodic cross-training sessions.
• Monitor progress and evaluate skill retention.
• Encourage employees to share knowledge with peers.
• Recognize those who excel in multiple roles.
• Adjust schedules as necessary to balance training needs.
• Collect feedback on the cross-training program.

Housekeeping/Laundry Tip of the Week
LAUNDRY—Pre-Sorting Linens for Efficiency

• Explanation: Pre-sorting linens reduces processing time and improves cleaning outcomes.
• Impact: Increased efficiency, improved stain removal, and reduced fabric damage.

Steps:

• Set up bins for different linen types (sheets, towels, etc.).
• Sort items based on color and stain severity.
• Train staff on pre-sorting techniques to streamline workflow.
• Monitor bins for overflows to prevent cross-contamination.
• Track time saved through pre-sorting practices.
• Provide feedback on sorting accuracy during quality checks.
• Adjust sorting procedures based on linen type changes.

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Front Desk Tip of the Week
Guest Recognition and Recall

• Explanation: Remembering guest names and preferences creates a personalized and memorable experience.
• Impact: Guest loyalty, positive reviews, and potential for repeat business.

Steps:

• Implement a guest profile system to track names, preferences, and past stays.
• Encourage staff to use guest names and recall preferences during interactions.
• Provide training on memory techniques and guest recognition practices.
• Monitor guest feedback to ensure recognition and recall are positively received.
• Regularly review guest profiles to update information and enhance personalization.