Hotel Management Company Tips of the Week | December 27, 2024

​​Categories | All | Tips

Hotel Best Practices from a Family-Owned, Third-Party Hotel Management Company

​Motivational Quote of the Week
"Christmas is not as much about opening our presents as opening our hearts." -Janice Maeditere

• Hotel Team Application: During Christmas week, inspire your hotel team to embrace the spirit of the season by opening their hearts to their guests and their coworkers. Encourage them to go the extra mile to spread warmth and kindness, whether it’s through a heartfelt greeting, a small thoughtful gesture, or simply listening attentively to a guest’s needs. Remind your team that hospitality is about creating moments of joy and connection, and during the holiday season, these gestures echo even more deeply, leaving lasting impressions on every guest.​​​​​

Click 'Read More" (below, if necessary) to view the rest of this week's digest of tips and best practices for hotel maintenance, management, housekeeping/laundry, and front desk from the team at Jackson Hotel Management company in Virginia. Click here to learn more about our hotel management services. ​

​Maintenance Tip of the Week
Establishing Seasonal Landscaping Protocols

• Explanation: Seasonal landscaping adjustments keep the property attractive and in optimal condition.
• Impact: Improved curb appeal, guest satisfaction, and efficient resource usage.

Steps:

• Schedule spring and fall landscaping clean-ups for foliage and debris removal.
• Adjust irrigation systems to meet seasonal watering needs.
• Replace or maintain seasonal plants as needed for visual appeal.
• Inspect all outdoor furniture for durability in changing weather.
• Prune shrubs and trees to avoid damage during winter months.
• Create a visual checklist for landscape appearance and maintenance tasks.

Management Tip of the Week
Inspiring Your Team During Christmas

• Explanation: Embracing the holiday spirit during Christmas fosters motivation, teamwork, and a sense of belonging among employees.
• Impact: Improved team morale, enhanced employee engagement, and better guest experiences during the holiday season.

Steps:

• Share a heartfelt message of appreciation with the team, highlighting their contributions throughout the year.
• Provide handwritten notes to show gratitude to staff members.
• Set up a “Holiday Wall” in the break room where employees can share holiday wishes or positive messages.
• Encourage department heads to recognize standout performances during the busy holiday period.
• Lead by example by showing enthusiasm and participating in holiday-themed activities or traditions.
• Schedule short check-ins with employees to offer support and address any holiday-related challenges.
• Ensure you are being inclusive of all cultures and religions during the holiday season. 

Housekeeping/Laundry Tip of the Week
HOUSEKEEPING—Quick Spot Checks of Public Areas

• Explanation: Spot-checking public areas keeps them clean and inviting.
• Impact: Improved guest impressions, enhanced cleanliness, and brand reputation.

Steps:

• Schedule periodic spot checks in public areas.
• Address high-traffic areas, especially during peak hours.
• Report significant issues to the maintenance team.
• Stock public area cleaning supplies on each floor.
• Track recurring issues for preventive action.
• Recognize staff who maintain public area cleanliness.
• Gather guest feedback on public area standards.

​
Front Desk Tip of the Week
Team Collaboration

• Explanation: Working collaboratively with colleagues ensures seamless service delivery.
• Impact: Improved operational efficiency, positive guest experiences, and a consistent work environment.

Steps:

• Foster a collaborative work environment through team-building activities.
• Encourage open communication and information sharing among staff.
• Implement regular team meetings to discuss issues and share updates.
• Recognize and reward collaborative efforts and achievements.
• Monitor team dynamics and address any collaboration challenges promptly.