Hotel Management Company Tips of the Week | December 20, 2024

​​Categories | All | Tips

Hotel Best Practices from a Family-Owned, Third-Party Hotel Management Company

​Motivational Quote of the Week
"Leadership is not about being perfect, it's about learning from mistakes and growing stronger." -Unknown

• Hotel Team Application: Cultivate a culture of resilience and continuous improvement within your hotel team. Encourage them to embrace challenges as opportunities for growth, to learn from setbacks, and to adapt their approaches to achieve greater success in serving guests and achieving organizational goals.​​​​​

Click 'Read More" (below, if necessary) to view the rest of this week's digest of tips and best practices for hotel maintenance, management, housekeeping/laundry, and front desk from the team at Jackson Hotel Management company in Virginia. Click here to learn more about our hotel management services. ​

​Maintenance Tip of the Week
Plumbing Fixture Inspections

• Explanation: Regularly inspecting plumbing fixtures reduces the risk of leaks and water wastage.
• Impact: Water conservation, cost savings, and guest satisfaction.

Steps:

• Check all faucets, showerheads, and toilets weekly for leaks or drips.
• Train staff to identify signs of wear on washers, seals, and gaskets.
• Repair or replace any fixtures showing signs of damage or leaks.
• Document inspections and repairs for accurate tracking.
• Conduct spot checks to ensure maintenance standards are met.
• Set a reminder to inspect infrequently used fixtures as well.

Management Tip of the Week
Implement Energy Conservation Practices

• Explanation: Energy-saving practices reduce operational costs and support sustainability.
• Impact: Lower energy expenses, improved corporate social responsibility, and enhanced guest satisfaction.

Steps:

• Educate staff on energy-saving techniques.
• Implement automated systems for lights and HVAC.
• Encourage guests to participate in energy-saving programs.
• Monitor monthly energy usage to track savings.
• Recognize departments excelling in energy conservation.
• Review and adjust energy practices based on trends.
• Regularly communicate results to motivate staff.

Housekeeping/Laundry Tip of the Week
LAUNDRY—Routine Machine Maintenance Schedule

• Explanation: Regular maintenance of laundry machines prevents breakdowns and ensures efficiency.
• Impact: Fewer repairs, lower maintenance costs, and prolonged machine lifespan.

Steps:

• Schedule monthly cleaning and inspections for all machines.
• Ensure filter and vent cleaning is part of regular maintenance.
• Keep a log of maintenance tasks and repairs.
• Train staff on identifying machine irregularities.
• Rotate maintenance responsibilities for thoroughness.
• Monitor machine performance for early issue detection.
• Recognize staff members who report maintenance needs.
  

​
Front Desk Tip of the Week
Discreet Handling of Guest Information

• Explanation: Safeguarding guest information and privacy instills trust and confidence.
• Impact: Guest trust, enhanced security, and positive guest relations.

Steps:

• Implement strict protocols for handling and storing guest information.
• Train staff on the importance of confidentiality and data protection.
• Regularly review and update security measures for guest information.
  
• Monitor compliance with privacy policies and address any breaches promptly.