Hotel Management Company Tips of the Week | August 30, 2024

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Hotel Best Practices from a Family-Owned, Third-Party Hotel Management Company

Motivational Quote of the Week
"The only limit to our realization of tomorrow is our doubts of today." -Franklin D. Roosevelt

• Hotel team application: Inspire your employees to have confidence in their abilities and the potential for success. Address any doubts they may have by providing training, support, and encouragement to help them excel in their roles and contribute to the hotel's growth.

Click 'Read More" (below, if necessary) to view the rest of this week's digest of tips and best practices for hotel maintenance, management, housekeeping/laundry, and front desk from the team at Jackson Hotel Management company in Virginia. Click here to learn more about our hotel management services. ​

How to Schedule and Perform Routine Roof Inspections
(Maintenance Tip of the Week)
Regular Roof Inspections

• Explanation: Scheduled roof inspections prevent leaks and property damage.
• Impact: Avoidance of costly water damage, reduced maintenance costs, and prolonged roof lifespan.

Steps:

• Schedule routine roof inspections by experienced roofing professionals.
• Ensure inspections cover all areas prone to wear and potential leaks.
• Address any identified issues promptly and document repairs.
• Implement a preventive maintenance plan to extend the roof's lifespan.
• Keep records of all roof inspections, repairs, and maintenance activities.

How Prioritizing and Time Management Improves Efficiency
(Management Tip of the Week)
Time Management and Prioritization

• Explanation: Efficient time management ensures tasks are completed promptly and effectively.
• Impact: Improved operational efficiency, reduced delays, and potential for positive guest experiences.

Steps:

• Provide training on effective time management techniques.
• Use tools like calendars and task management software to organize work.
• Prioritize tasks based on urgency and importance.
• Encourage staff to set daily and weekly goals.
• Monitor and provide guidance on time management as needed.

How to Create a Culture of Quality Control in Laundry
(Housekeeping/Laundry Tip of the Week)
LAUNDRY—Regular Quality Control Checks

• Explanation: Implementing quality control measures ensures consistent linen cleanliness and appearance.
• Impact: Enhanced guest satisfaction, fewer guest complaints, and potential for positive online reviews.

Steps:

• Develop a quality control checklist for linens.
• Assign staff responsible for quality control checks.
• Conduct random checks on cleaned linens.
• Document any issues or defects found.
• Implement immediate corrective actions for subpar linens.
• Track and analyze quality control data.
• Communicate quality control findings to laundry staff.
• Offer performance bonuses or incentives for quality excellence.
• Train staff to identify and report quality issues.
• Monitor guest feedback related to linen quality and cleanliness.

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How to Anticipate Guests Needs
(Front Desk Tip of the Week)
Anticipating Guest Needs

• Explanation: Proactively fulfilling guest needs before they ask enhances the overall experience.
• Impact: Delights guests, demonstrates attention to detail, and fosters loyalty.

Steps:

• Train front desk staff to observe guest behavior and listen for clues to anticipate their needs.
• Provide staff with examples of common guest needs and how to address them proactively.
• Encourage staff to learn and remember guest preferences for future stays.
• Implement a system for noting and sharing guest preferences and requests among staff.
• Equip staff with tools and resources to quickly fulfill anticipated guest needs, such as extra amenities or information about local attractions.
• Encourage open communication among staff to share tips and strategies for anticipating guest needs.
• Monitor guest feedback to identify trends and areas where proactive service can be improved.​
• Recognize and reward staff who consistently anticipate and meet guest needs.