Hotel Management Company Tips of the Week | August 2, 2024

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Hotel Best Practices from a Family-Owned, Third-Party Hotel Management Company

Motivational Quote of the Week
"Leadership is not about forcing others to follow, but inspiring them to want to follow." -Unknown

• Hotel Team Application: Inspire your hotel team to lead by example, demonstrating integrity, passion, and dedication in their roles. Encourage them to inspire others through their actions and attitude, fostering a sense of trust, respect, and camaraderie that naturally motivates others to follow their lead.​

Click 'Read More" (below, if necessary) to view the rest of this week's digest of tips and best practices for hotel maintenance, management, housekeeping/laundry, and front desk from the team at Jackson Hotel Management company in Virginia. Click here to learn more about our hotel management services. ​

How to Maintain a Hotel Security System
(Maintenance Tip of the Week)
Security System Checks

• Explanation: Regular security system inspections ensure guest and property safety.
• Impact: Guest safety, reduced security risks, and potential for improved guest perception.

Steps:

• Schedule regular inspections of the hotel's security systems, including surveillance cameras, access control, and alarms.
• Verify that all security equipment is functioning correctly and that cameras cover key areas.
• Test the response mechanisms of the security systems to ensure prompt notifications in case of incidents.
• Train appropriate personnel on the operation and maintenance of security systems.
• Review and update security procedures and protocols based on the results of system checks and changing security needs.

How to Increase Team Morale with Empathy
(Management Tip of the Week)
Empathy and Employee Well-Being

• Explanation: Showing care for employee well-being fosters a positive work environment.
• Impact: Increased staff morale, reduced burnout, and potential for improved guest interactions.

Steps:

• Implement regular check-ins with employees to gauge their well-being.
• Encourage a healthy work-life balance through flexible scheduling.
• Recognize and appreciate employee efforts and achievements.
• Lead by example, demonstrating empathy and a caring attitude towards staff.

How to Utilize Efficient Folding and Storage Techniques
(Housekeeping/Laundry Tip of the Week)
LAUNDRY—Efficient Folding and Storage Techniques

• Explanation: Proper folding and storage methods maintain the pristine condition of linens.
• Impact: Improved room presentation, reduced linen wear and tear, and potential for positive guest feedback.

Steps:

• Develop standardized folding procedures.
• Train laundry staff in proper folding techniques.
• Implement clear storage systems for folded linens.
• Label storage areas for different linen types and sizes.
• Regularly inspect folded linens for quality.
• Rotate stock to prevent overuse of certain items.
• Monitor linen inventory levels to avoid shortages.
• Conduct surprise audits of storage areas.
• Gather feedback from housekeeping staff on linen quality.
• Continuously improve folding and storage processes.

How to Provide a Warm Greeting to Establish a Great First Impression
(Front Desk Tip of the Week)
Warm and Genuine Greetings

• Explanation: Welcoming guests with a sincere and friendly greeting sets a positive tone for their stay.
• Impact: Establishes a positive first impression, makes guests feel valued, and sets the stage for a memorable experience.

Steps:

• Train front desk staff to greet every guest warmly and with a genuine smile upon arrival.
• Encourage staff to use the guest's name during check-in to personalize the interaction.
• Provide staff with scripts and role-playing exercises to practice delivering warm and authentic greetings.
• Ensure front desk staff are knowledgeable about hotel amenities and local attractions to assist guests effectively.
• Monitor guest feedback regarding their check-in experience to identify areas for improvement.
• Encourage staff to maintain eye contact and attentive body language during greetings.
  
• Recognize and reward staff members who consistently deliver exceptional and genuine greetings to guests.